Job Detail: Early Childhood Customer Service Consultant
We are seeking a skilled and passionate individual to join our vibrant and inclusive Early Childhood team in Mayfield.
About the Role
This is a Temporary Full-Time role available until June 2025. The successful candidate will be working as part of a team driven by their shared passion for high levels of customer satisfaction.
Key Objectives:
* Deliver exceptional levels of customer service.
* Effectively and efficiently manage enquiries from customers and external stakeholders.
* Complete intake and sign up for new customers, working closely with the Northcott Intake Manager and Team to ensure families are provided with the correct information and a smooth handover into service delivery.
About Us
Northcott fosters a diverse and inclusive workplace. We encourage individuals with invisible disabilities to apply and are ready to make the necessary adjustments to support your application and employment experience.
The NDIS Partners in the Community Program (PITC) supports the implementation of the National Disability Insurance Scheme (NDIS) locally. As an NDIA partner, Northcott will deliver the NDIS Early Childhood Approach (ECA) service to local communities in Northern NSW, Mid North Coast, Hunter New England, North Sydney, and Western Sydney.
Requirements:
* A background in customer service/call centre and/or the human services industry.
* Experienced using booking or intake system and experience using a call centre system.
* Demonstrated proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook), Adobe programs and the ability to navigate internet technology and multiple systems.
* Proven ability to write clear and concise business/customer communications.
* Excellent interpersonal and communication (both written and verbal) skills.
* Positive and helpful attitude – focuses on achieving a positive customer outcome.
* Studies or qualifications in disability, social sciences or any relevant field are preferred.
* Lived experience with and/or understanding the National Disability Insurance Scheme (NDIS) and/or the disability sector.
Other Requirements:
* Current Driver's Licence - P1 minimum
* Valid Working with Children's Check Clearance - mandatory
* Valid NDIS Worker Screening Check (NDIS WC) or willingness to obtain – mandatory
* Working Rights in Australia for Full-Time Employment
* Fully vaccinated for COVID-19 (including minimum 1 x booster) in accordance with current Northcott Requirements (unless granted an exemption).
Benefits:
* A diverse group of people in a great team environment who share knowledge, pursue growth and desire excellence.
* Salary packaging, Perkbox, health and wellbeing benefits and more
* Great leave entitlements & flexible working environment.
Location:
This role can be held at one of our Northcott offices in the Hunter, Tamworth, Chatswood and Northern NSW.