**Job Description** About the role**:
You will be responsible for planning support worker rosters and coordinating in-home care services across multiple regions in Victoria during a time of business transition. You'll act as the vital link between our customers and our in-field team, ensuring services are delivered efficiently, respectfully, and in line with expectations. If you thrive in a fast-paced coordination environment and are passionate about customer care, then this role is for you.
In this role, you'll:
- Optimise and manage rosters in line with Award regulations and company rostering processes, ensuring the best match between client needs and worker skills.
- Respond swiftly to last-minute changes, using problem-solving and influencing skills to minimise disruption.
- Collaborate with key internal stakeholders to ensure alignment in scheduling outcomes.
- Communicate directly with customers to confirm changes, resolve concerns, and maintain a strong customer service experience.
- Use scheduling data and capacity planning tools to reduce non-billable hours, unnecessary travel, and support long-term efficiency.
**About you**:
- Demonstrated experience in rostering/scheduling/logistics methodology across multiple locations in a service delivery environment.
- A strong phone manner and ability to remain calm and professional at all times.
- Positive "can-do" attitude and customer service focus.
- Ability to problem solve and think on your feet.
- Demonstrated experience with engaging with stakeholders at all levels.
- Strong communication and influencing skills.
- Ability to work under pressure and juggle multiple priorities.
- Previous experience with Skedulo or other rostering systems are preferred.
**About KinCare**:
KinCare (part of the Silverchain Group) is a leading provider of in-home aged care and nursing services. With a dedicated team of 1,800 employees, we provide quality in-home care services across Australia. Our comprehensive aged care services include nursing, allied health, home help and personal care.