Job Title:
Training Officer - Customized Learning Experience Specialist
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Role Overview:
This role focuses on delivering exceptional customer service experiences through customized training and developmental resources for frontline customer service officers and leaders.
* Supporting frontline leaders in providing effective training.
* Identifying trends and opportunities for continuous improvement.
* Developing tailored training and educational materials.
Required Skills and Qualifications:
To be successful in this role, you will require a Certificate IV in Training and Assessment or an equivalent qualification/experience. Strong communication, problem-solving, and adaptability skills are essential.
Benefits:
We offer a range of benefits to support your professional growth and well-being:
* Flexible working hours (standard 37.5 hour week).
* Flexible work arrangements (home, field, and office).
* 20 days annual leave per year (taken at half pay).
* 17.5% leave loading paid annually on accrued annual leave.
* 15 days personal leave per year.
* 13 weeks long service leave every seven years (taken at half pay).
* 18 weeks paid parental leave (after 12 months of service).
* Three public holidays in lieu per year.
* Five days reproductive leave per year.
* Ten days disability leave per year.
* Five days cultural leave for Aboriginal and Torres Strait Islander people per year.
* Ability to purchase additional annual leave.
* Opportunities for professional development, acting, shadowing, and mentoring.
* Formal training options.
* Stable work, job security, fair remuneration, and 12% superannuation contributions.
Additional Information:
This role is classified as Associate level, with full-time employment type and training function within the Government Administration industry.