Overview
We are seeking Registered Nurses with a background in acute health, emergency, or complex primary care to join our Virtual Health team. You will support Australians nationwide through the Healthdirect Helpline (Nurse-on-Call in Victoria) in a work-from-home capacity.
Responsibilities
- Conduct comprehensive telephone triage and clinical assessments
- Provide accurate health advice across all age groups and clinical presentations
- Determine urgency and recommend the right level of care
- Refer callers to services including GPs, Urgent Care Clinics, and Virtual Emergency Departments
This is a work-from-home role where your expertise will reduce unnecessary strain on emergency services while ensuring Australians receive the right care at the right time.
About You
We are seeking Registered Nurses with strong acute, emergency, or complex primary care backgrounds.
To be successful, you must have
- Unrestricted AHPRA registration with a minimum of 3 years’ RN experience
- At least 3 years of recent (within last 5 years and excluding post-grad year) acute, emergency, or complex primary health clinical experience – essential
- Demonstrated ability to apply critical thinking and clinical judgment in high-pressure or unpredictable scenarios
- Outstanding communication skills – supporting diverse populations, including those with mental health concerns, low English proficiency, and limited health literacy
- Strong computer literacy and confidence with telehealth platforms and digital tools
- A passion for making a difference while working flexibly from home
- Residence within Australia
Key Details
- Part-time or full-time (minimum 20 hours per week)
- Shift options: 2-10 hours
- Operational hours: 3pm – 9am, Monday to Saturday
- Initial contract: until 30 June 2026
Why Join Us?
- Grow your skills in Telehealth — a rapidly expanding area of healthcare delivery
- Play a critical role in emergency and urgent health triage
- Be part of a collaborative and supportive team working virtually
- Contribute to reducing pressure on Australia’s emergency services
- Flexible, home-based workplace
Apply
If you are a Registered Nurse with the relevant health experience, we’d love to hear from you.
For enquiries, please contact:
Andrian Publico
Culture and Performance Support Officer
We are an equal opportunity employer and encourage applications from Aboriginal and Torres Strait Islander peoples, LGBTQI+ people, veterans, and people living with disabilities. As a veteran-owned business, we also welcome ADF veterans with relevant clinical experience.
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