This role involves supporting and maintaining the NSW Public Safety Network (PSN).
Key responsibilities include resolving incidents and problems requiring level 2 support, managing configuration and software changes for the P25 network and site equipment, and performing level 2 support and maintenance during on-site Non-Intrusive and Intrusive PMIs.
You will interact with clients to resolve issues and complete support activities, provide training and guidance to BAICC, Service Integrity, and maintenance teams, and work with NOCC Manager and support customer and network issue resolution within agreed timelines.
The successful candidate will have an understanding of P25 or equivalent RF systems, intermediate knowledge of Motorola applications and radio equipment, and knowledge of DC power systems and batteries.
You will also possess strong analytical and problem-solving skills, excellent customer service and communication skills, effective presentation, consultation, and liaison skills, and good planning, prioritization, and organizational skills.