Senior Business Analyst
Clerk Grade: 9/10 | Employment Type: Full‐time, temporary 12 months, with strong potential for extension | Location: 4 Parramatta Square (base) and McKell, Rawson Place, Sydney as required from time to time. Hybrid working, subject to change based on team needs or divisional and DCS flexible work policies.
About the role
Fair Trading Digital is implementing a multi‐year Digital Modernisation Strategy. As a Senior Business Analyst you will identify, analyse and document business processes, systems, and other functional and non‐functional requirements to facilitate the decommissioning and migration of legacy systems onto a new Salesforce solution. Working with product managers, you will ensure that we deliver value, not just technology change, by translating business needs into a functional and sustainable product. You will also support technical solutioning, software integration, data migration and change activities.
This critical and rewarding role requires a deep commitment to product excellence, process efficiency and "hands on" software implementation work. Enable an enjoyable and high‐performing culture and embody the "gold standard" for digital products in government.
Your responsibilities
* Collaboration & stakeholder engagement: Lead discovery with internal stakeholders to elicit requirements via workshops and meetings. Build strong cross‐functional relationships by collaborating with product managers, service designers, architects and others to align scope, dependencies and user needs. Translate between business and technical teams, ensuring requirements are feasible, testable and designed for adoption.
* Analysis: Conduct business and systems process analysis at a complex level, producing data, process and software documentation and improvement recommendations. Determine integration requirements and support technical solutioning. Facilitate decision making by framing options, articulating trade‐offs and capturing decisions. Conduct impact assessments for changes across process, data, roles and controls, documenting risks, assumptions, issues and dependencies.
* Documentation: Create the documentation necessary to facilitate change and add clarity to all stakeholders, both technical and non‐technical. This includes actionable user stories with supporting acceptance criteria, workflow diagrams, mock‐ups, data rules, security and accessibility considerations, and other communication resources. Ensure documentation is well‐organised, consistent and up to date.
* Agile delivery: Participate in Agile ceremonies such as sprint planning, stand‐ups, retrospectives, sprint reviews and showcases. Support iterative design, delivery and continuous user feedback. Collaborate closely with product managers, delivery managers, designers and engineers.
* Quality assurance: Conduct walkthroughs with engineers and testers. Ensure epics and user stories are well understood. Assist in preparing complete and accurate test scripts, coordinate UAT and complete some testing as required. Contribute to defect triage and resolution.
* Hyper‐care transition & operational readiness: Support go‐live and business readiness activities to ensure system adoption and continuity, supported by necessary artefacts. Contribute to change impact assessments, training and communications needs.
To be successful in this role you will demonstrate
* Extensive experience as a business analyst in significant digital transformation programs.
* Salesforce and automation familiarity is highly favoured.
* Experience supporting technical teams and business stakeholders throughout an Agile product development and release process.
* Ability to identify, document and translate technical requirements and designs, including for system integrations and data migration.
* Outstanding communication, analytical, and stakeholder management skills.
* Work habits that prioritise outcomes, through commitment to speed, flexibility and quality of deliverables with minimal supervision.
* Knowledge of, or ability to adapt to NSW Government practices and standards.
Salary Grade 9/10
Base salary starts at $129,464 plus superannuation.
We are an equal‐opportunity employer and welcome applications from all people, regardless of race, gender, age, disability or any other protected attribute.
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