Are you a skilled trainer looking for a new challenge? This is an exciting opportunity to join our team as a Senior Knowledge and Training Specialist.
Key Responsibilities
* Design and develop high-quality training content, including inductions and customer support programs.
* Project manage the delivery of training content using the latest technology for product/policy/technology changes.
* Focus on ensuring agents have the skills and knowledge needed to provide exceptional customer service.
* Maintain version control of user guides and documentation for key systems used by contact centre staff.
* Develop and manage content on the Learning Management System (LMS) for contact centre training.
Requirements
* A Certificate IV in Training and Assessment or equivalent experience is preferred.
* Strong knowledge and understanding of a contact centre environment, preferably with experience working within aviation.
* Excellent stakeholder management skills, with the ability to communicate effectively with diverse groups.
* At least one year's experience in behavioral or technical training design and facilitation.
* Experience working at a team leader level within a customer care environment is highly regarded.
Benefits
As a member of our team, you'll enjoy a range of benefits, including heavily discounted fares for travel across our network.
Our staff travel benefit includes discounts on airfares, accommodation, car hire and travel insurance for both domestic and international travel.