Why Here?
Commonwealth Bank delivers seamless banking experiences to over 10 million personal and small business customers through Retail Banking Services. The Customer Engagement and Comms Crew leads enterprise-wide capabilities for safe, personalised customer interactions. This role sits within the Decisioning, Governance and Controls squad, collaborating with product owners, designers and engineers on proactive communications.
What Will You Do?
As a Senior Product Manager at Commonwealth Bank, you will uplift decisioning platforms to meet regulatory requirements and establish governance frameworks for transparent processes. You will implement monitoring mechanisms, upgrade infrastructure and ensure secure operations across communication platforms. Additionally, you will design end‐to‐end journeys, collaborate with engineering, design and analytics teams, and drive experimentation for customer outcomes.
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