About the Role
We are seeking an exceptional Service Operations Manager to oversee the daily operations of our service department. As a key member of our team, you will be responsible for ensuring smooth and efficient processes, while also driving customer satisfaction and operational excellence.
Main Responsibilities:
* Supervise daily operations, focusing on process improvement and efficiency gains.
* Develop and implement annual service targets, managing daily work assignments.
* Create Work Instruction Procedures & Site JSA's to enhance quality, safety, and service delivery.
* Continuously improve production site management and processes, including 5S, safe production, and on-site processes.
* Update service capability matrix, training plans, training records, risks, opportunities, etc.
* Maintain effective communication channels with other departments and peer leaders.
* Ensure compliance with company policies, industry regulations, and safety standards.
* Monitor critical metrics and take corrective actions as needed.
Requirements:
* Tertiary engineering or technical mechanical, operations management, or related field.
* Demonstrated leadership in service operations, customer support, and team management.
* Strong problem-solving, analytical, and decision-making skills.
* Proficiency in service management software and operational tools.
Benefits:
We offer a comprehensive benefits package, including competitive pay, medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and flexible time off plans, including paid parental leave.
Culture and Commitment:
We prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives, ensuring great ideas come from great teams.