Expression of Interest: Customer Service Talent Pool Hudson is your trusted on-demand talent platform, connecting quality talent with top opportunities for over 40 years. Are you passionate about delivering exceptional customer experiences? We are seeking expressions of interest from experienced and enthusiastic Customer Service professionals to join our Melbourne Customer Service Talent Pool. By registering, you’ll be considered for upcoming temporary, contract, and temp-to-perm opportunities with leading private sector organisations across a range of industries. Why Join Our Talent Pool? As a member of Hudson’s Customer Service Talent Pool, you’ll gain access to a variety of roles offering flexibility, growth, and exposure to different industries. Flexible contract durations with opportunities for extensions or permanency Competitive hourly rates and superannuation Convenient locations across Melbourne, close to public transport Easy online timesheets, reliable payments, and Real-Time Remuneration options Key Responsibilities Depending on the assignment, your duties may include: Responding to customer enquiries via phone, email, or live chat with professionalism and empathy Managing service requests and resolving issues promptly Maintaining accurate customer records in CRM systems Providing information on products, services, orders, or accounts Supporting internal teams with administration and follow-up tasks Escalating complex issues while ensuring customer satisfaction What We’re Looking For We’d love to hear from candidates who can demonstrate: Strong communication and interpersonal skills with a customer-first mindset Ability to manage high volumes of enquiries calmly and efficiently Attention to detail and accuracy in following processes Confidence using Microsoft Office and CRM platforms Adaptability in a fast-paced environment Team-oriented with the ability to work independently A Certificate III in Customer Engagement or similar is highly regarded but not essential. Why Hudson? Hudson opens a world of jobs at your fingertips. We employ 100 staff, pay over 1,200 temps across Australia & New Zealand weekly, and continue to grow. As one of APAC’s most prominent independent recruitment agencies, we connect great talent with great opportunities. If you’d like to be considered for future Customer Service opportunities in Melbourne, submit your Expression of Interest today, including your resume. Follow us on Facebook: @wearehudson By applying, you agree to receive a follow-up email and text message to enter our qualification process. Diversity, Equity & Inclusion at Hudson Hudson is committed to helping you find a workplace where you feel respected, supported, and free to thrive. We welcome applications from all backgrounds, identities, and lived experiences—because when different voices come together, amazing things happen. Casual Loading Please note for all Australian based contract and temporary roles only, the pay rate is inclusive of mandatory 25% casual loading. This excludes permanent and fixed term roles.