1 week ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Job Title:Quality SupervisorJob DescriptionThe Supervisor, Quality is responsible for supporting Transactional Monitoring for a single/multiple clients with multiple programs or lines of businesses within a single site and supervises all on-site Quality Evaluators who support their assigned portfolio. This position is responsible for the skill level and development of the employees on their team, the attainment and accuracy of evaluations across assigned portfolio, and delivering quality related analysis and insights of overall program performance.Supervise work group, including work assignment and attendance monitoring; provide input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements; manage resources across the assigned portfolio of single client or site (personnel schedules, varying account needs)Maintain accurate metrics of direct reports individual performance as well as overall team level performanceConduct analysis on quality performance across single site or client and be responsible to identify trends, determine root cause, present findings both internally and externally and lead corrective action plansEvaluate levels of process and staff effectiveness and works with Business stakeholders to create and collaborate on execution of improvement action plansLead quality task forces / action plans with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners) for respective single site or clientEnsure consistent application of the quality process/system across assigned site or client including but not limited to calibration sessions, review the reviewer, insights and reporting; administration of applicable certification and training processes up to and including internal and client requirementsLocation:MYS KL Sentral - NU Tower 2, Level 21, 30, 31, 38 & 40Language Requirements:English (Required), Mandarin (Required)Time Type:Full time2025-06-24If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California ResidentsSeniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionQuality AssuranceIndustriesIT Services and IT ConsultingReferrals increase your chances of interviewing at Concentrix Trust & Safety by 2xGet notified about new Quality Supervisor jobs in Greater Kuala Lumpur.Quality Assurance Supervisor - Operations, MY MarketplaceKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day agoClinical Quality Assurance Manager (Preference for Malaysia or other South East Asia country. Other locations will be considered).Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day agoWP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week agoPetaling Jaya, Selangor, Malaysia 2 days agoBandar Baru Bangi, Selangor, Malaysia 3 months agoManager, Quality Assurance | TNG DigitalWP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks agoKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week agoQuality Assurance/ Customer Service Manager (MY & HK)Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks agoKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 days agoMy Place Apartment, Selangor, Malaysia 18 hours agoKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks agoShah Alam, Selangor, Malaysia 3 hours agoKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 days agoSupervisor, Audit T&E (Travel & Expenses)Petaling Jaya, Selangor, Malaysia 14 hours agoENGINEER / EXECUTIVE - QUALITY ASSURANCE, PSIKuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia 1 week agoWilayah Persekutuan Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 days agoKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week agoPetaling Jaya, Selangor, Malaysia MYR1.00-MYR10,000.00 7 hours agoPetaling Jaya, Selangor, Malaysia 1 month agoKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks agoPetaling Jaya, Selangor, Malaysia 14 hours agoPetaling Jaya, Selangor, Malaysia 14 hours agoPetaling Jaya, Selangor, Malaysia 14 hours agoPetaling Jaya, Selangor, Malaysia 14 hours agoWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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