Are you someone who thrives on being the go-to person? Do you enjoy juggling phone calls, emails and orders while keeping everything running smoothly behind the scenes? We're partnering with a well-established business in Bayswater North that prides itself on a genuinely supportive team environment and great culture. This is a fantastic opportunity to step into a busy, varied role where your organisation and customer service skills will truly shine.
You will be the first point of contact for customers and Sales Representatives, delivering outstanding service while managing the administration that keeps orders moving from start to finish. This is a fast-paced role suited to someone who enjoys structure, accountability and working closely with multiple departments.
Responsibilities
* Manage inbound phone and email enquiries, ensuring timely and professional responses
* Process customer orders end-to-end including entry, picking, posting and invoicing
* Liaise with warehouse and sales teams regarding order delays, special orders and general order issues
* Handle daily invoicing and cross-check pricing and freight before release
* Maintain accurate customer data and complete basic updates within SAP
* Raise purchase requisitions and service orders as required
* Manage low-level escalations and resolve customer concerns efficiently
* Maintain organised daily filing and documentation processes
Your Profile
Previous experience in a phone-based customer service role
* Confident managing multiple priorities in a fast-paced environment
* Strong attention to detail with the ability to remain calm under pressure
* Take pride in accuracy and getting things right the first time
* Excellent communication skills, with the ability to liaise effectively with internal stakeholders and customers daily
* Experience with SAP or similar ERP systems will be highly regarded, and a business-related qualification is desirable.
What's on offer is a full-time contract opportunity based in Bayswater North with potential to extend, the chance to join a collaborative team with a great culture and monthly BBQ lunches, varied day-to-day responsibilities, and the opportunity to be part of a business that truly values professionalism and high standards.
Contact
If you're ready to join a team where your customer service expertise and organisational skills will make a real impact, hit APPLY or for more information contact Lisa on 0408 821 *** or email ***********@adecco.com.au