Deli Manager – Richmond (Flagship Location) Overview Location: Richmond (flagship site) Priority: URGENT hire Current manager underperforming; role is sensitive (may transition internally or exit) Key site: testing ground for new products highest operational complexity Business Context Weekly revenue: $60K–$70K Largest and busiest venue Central hub for: Product trials Expanded menu Bakery operations Performance currently below potential due to leadership gaps Team Structure 1 x Deli Manager (this role) 1 x Assistant Deli Manager 2 x Supervisors (FOH BOH) ~15–20 total staff Key Responsibilities End-to-end venue management (FOH BOH) Drive service standards and guest experience Manage high-volume service customer flow Team leadership, training, and performance management Maintain food quality standards Improve operational efficiency and sales performance Ideal Candidate Profile Strong hospitality background (essential) Casual dining / QSR preferred Experience managing high-volume venues Exposure to both: Front of house Back of house (non-chef is fine, but kitchen understanding required) Strong leadership people management skills Confident managing teams of mixed ages Passion for: Food Coffee Guest experience High energy, proactive, creates urgency Key Challenges to Solve Poor current service execution (e.g. slow response to queues) Low team morale and lack of urgency Need for strong culture reset and team engagement Culture Fit Passionate about hospitality Hands-on leader Positive, motivating, team-focused Strong trainer and coach Working Conditions & Benefits Hours: ~6:00am – 4:00pm (no nights) Option of: 5-day week initially, transitioning to 4-day work week (compressed hours) Set roster: Tues, Wed, Fri, Sat (1 weekend day only) Benefits: Free coffee anytime 50% staff discount (incl. partner) Strong growth opportunities Salary Target: $90K–$95K super Bonus: up to $8K KPI-based Career Path Clear progression into Operations roles Growth aligned with expansion (target: 30 locations in 4–5 years) Interview Process Screening by Woods & Co Interview with Operations Manager (Chris Wright) On-site trial / observation (30–45 mins) Final interview with Ebony 2. Executive Baker (Head of Bakery & Pastry Operations) Overview Senior leadership role Current incumbent has verbally resigned (health reasons) Replacement planning underway (potential internal lead, but not confirmed) Scope of Role Oversee: Bakery team Pastry team Manage: Head Baker Pastry team lead Responsible for multi-site production strategy Key Responsibilities Lead all bakery & pastry operations Product development (e.g. seasonal items, campaigns) Scale production (e.g. 1,000 → 4,000 donuts) Improve systems, processes, and equipment Maintain and elevate product quality Team leadership, coaching, and performance management Key Focus Areas Scaling production capacity Introducing automation & equipment Building operational systems Developing team capability Preparing business for interstate expansion Innovation & Product Development Create new products for: Campaigns (e.g. Mother’s Day, ANZAC Day) Events (e.g. Australian Open donuts) Work from briefs but own creative execution Present products for approval (Ebony Dom) Working Conditions Primarily day shifts (approx. 4:30am – early afternoon) Flexibility required: Occasional overnight work (when needed) Multi-site oversight Ideal Candidate Profile Highly experienced in: Bakery pastry operations Multi-site environments Strong leadership capability (critical gap currently) Experience scaling production Strong understanding of: Equipment and automation Process optimisation Ability to adapt products to different conditions (e.g. humidity for Sydney) Key Challenge Current team strong technically but lacking leadership Need someone who can: Manage people effectively Address performance issues Build structure and accountability Growth & Future Scope Key role in expansion to Sydney (target: 2028) Will lead: Interstate production setup Product adaptation for new environments Long-term strategic hire (5 years) Additional Requirements Willingness to travel interstate Strong alignment with growth vision Status Potential candidate already in process Woods & Co to keep role warm and source opportunistically