Job Description
What you will do:
Join our high performing team as Duty Manager at this stunning property. This role would be suited to a customer focused leader, with an understanding of front office and grounds operations in a Resort/Hotel/Holiday park setting.
Reporting to the Resort Manager, your main objectives will be to provide support to all department heads and ensure the smooth running and high standard in presentation of resort assets. You will also assist the management team in maintaining a positive work culture and guest services.
As Duty Manager, you will cover the afternoon shift of approximately 2pm to 10pm from Tuesday - Saturday (negotiable). Core duties include:
1. Providing support for all departments while on shift as necessary
2. Ability to provide solutions to complex guest situations
3. Capacity to work autonomously and multitask
4. Ability to work in a fast-paced environment and prioritize tasks
5. Ensuring that individual guests, groups and patrons are welcomed warmly, greeted by name where possible, and are efficiently checked-in and checked-out in accordance with established policies and procedures.
6. Assisting guests with special requests, general information, transportation, event tickets, restaurant and other reasonable requests as they arise
7. Maintain communication with all head of departments as well as Assistant and General Manager
8. Conduct regular pool safety checks ensuring the safety of all patrons on-site
9. Complete shift security walks and night patrols
10. Attending to guest call outs as required which may include general maintenance and housekeeping tasks
What you will bring:
Our ideal candidate will have relevant leadership, front office and grounds experience in a similar operational position where initiative and organisational skills are essential.
1. Previous knowledge of Resorts/Holiday Park operations is highly rated
2. Previous experience with NewBook or similar PMS is highly advantageous
You will demonstrate a flexible attitude to work and the passion to work as part of an operational team who are hands on, confident and have a passion for delivering outstanding guest relations.
What’s in it for you?
At Parks & Resorts we are not just about discounts (although you do get these too). We know everyone leads a life of their own and regardless of what stage you are at we have something to suit!
1. Progressive flexibility, leave and well-being benefits to balance all of life's priorities
2. Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.
3. Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
4. “ME” day – one extra day of paid leave per year, called a ME Day, to use at any time during the calendar year
5. Market leading 18 weeks paid primary and 4 weeks paid secondary parental leave entitlements
6. Discounts on all NRMA insurance products including car, home & travel
7. Grow or progress your career and move around the country or across the NRMA Group's business with us.
Know you belong:
At NRMA Parks & Resorts we celebrate and welcome difference and work together to create an inclusive workplace where our people feel respected, heard, valued and connected no matter what background or experience. From First Nations peoples, to gender, age, ethnicity, sexual orientation and different abilities, we welcome people from all walks of life and embrace unique perspectives.
Are you nodding your head as you read this? Ready to roll up your sleeves and really make a difference?
Apply now, we cannot wait to hear from you!
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