ResponsibilitiesHands-on support role in a fast-paced manufacturing environmentWork closely with APAC and Group IT teams across multiple sitesFull-time on-site (Truganina) role with potential for long-term engagementAbout the companyA large-scale food manufacturing organisation with operations across Asia Pacific and global reach.
The business operates in a lean, efficiency-driven environment and places strong emphasis on continuous improvement, customer service, and technology enablement.About the roleThis is a first-line support role responsible for maintaining desktop systems, production robotics, and Microsoft server infrastructure.
The technician will support end users, production systems, and RF technology, ensuring minimal downtime and high service levels.
The role reports to the IT Lead - End User and works closely with site leadership, APAC IT, and Group IT teams.Duties / What a day in the life is like...Provide first-line triage for ICT issuesEscalate complex issues to infrastructure, applications, or vendorsConfigure laptops, desktops, printersMaintain antivirus, security, and software updatesSupport RF handhelds and vehicle-mounted devicesInstall and configure new production and warehouse systemsMaintain IT asset records and software licensingCoordinate local telco billingSupport remote users and cross-site collaborationParticipate in "Follow the Sun" support model with NZ teamSkills & ExperienceVMware vSphere 6.7+Windows Server 2019 and desktop OSActive Directory, DNS, DHCP, RDS, Group PolicyVeeam Backup (desirable)MES systems experience (essential)Networking fundamentals (Cisco/Microsoft desirable)Solid communication and stakeholder engagementWillingness to travel between sitesSelf-motivated and proactive problem solverBenefitsStable, full-time on-site roleExposure to enterprise-scale infrastructure and production systemsOpportunity to work across APAC and global teamsHigh-impact role supporting critical manufacturing operationsStrong potential for contract extension or permanent transitionHow to ApplyClick Apply or contact Laura Frazer, Managing Director, on 1300 920 921L1 Support Role - 3M Contract | On-site Truganina | Fast-paced support role | Work with APAC & Group IT | Potential for extension
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📌 Ict Technician
🏢 Frazer Tremble Executive
📍 Melbourne