Pre-opening of is now underway. The Grand Saddles Lodge will join the existing and The Barn to form the Grand Saddles precinct. Nestled in the untamed bush of Mount White, near the banks of the Hawkesbury River and on the doorstep of the Central Coast, 20 thoughtfully designed luxury guest suites will offer a gateway to the region. This pristine pocket of Australian wilderness offers a peerless experience in an idyllic location just one hour from Sydney.
To assist us in opening and managing the property, we are now recruiting the leadership team for the accommodation division of the precinct:
Accommodation Operations Manager
This role is at the forefront of delivering a successful guest experience in the accommodation division of The Grand Saddles Lodge responsible for the management of Front of House teams of the Grand Saddles Lodge operations and the Front of House teams as well as the teams’ respective abilities to deliver The Grand Saddles Lodge business purpose and objectives.
* Manage the day-to-day activities of the Housekeeping, Front Office, Reservations and Night Audit departments, delivering service in line with the Grand Saddles Lodge service levels and beyond.
* Develop, in collaboration with Senior Management all processes and standard operating procedures throughout the accommodation sector of the Grand Saddles Lodge.
* Assist in the selection, establishment, and implementation of all accommodation specific systems such as PMS, Distribution, Booking Engine, Channel Manager, IPTV etc. ensure system accuracy all times.
* Ensure all team members within the accommodation division are trained and possess the understanding, technical skills, and knowledge required to successfully perform in their roles and deliver on their responsibilities.
* Possess and maintain local knowledge of the local and surrounding areas, as well as places, venues, and institutions within.
* Assist in implementing and maintaining quality control systems for the Hotel and especially in Accommodation to ensure we always offer guests consistently high standards of quality through monitoring.
* Provide, distribute, and present reports and information daily, weekly, and monthly and at any interval required.
Assistant Operations Manager (90,000 - 110,000 p.a.)
Deputises as the Accommodation Operations Manager and collaborates with the latter to drive a successful guest experience in the accommodation division of The Grand Saddles Lodge responsible for the management of Front of House teams of the Grand Saddles Lodge operations and the Front of House teams as well as the teams’ respective abilities to deliver The Grand Saddles Lodge business purpose and objectives.
The role pro-actively assists with establishing and implementing all systems used in the Rooms Division Department including the continuous management, review, adaptation and improvement of all processes, policies, and procedures across the departments of Front Office, Housekeeping, Reservations and Night Audit.
· Implement and train all teams in the Rooms Division Department on all processes and standard operating procedures and ensure procedures are adhered to, well documented, and updated where required to remain current.
* Act as the administrator for the properties PMS system and all other integrated systems within the Rooms Division sector.
* Assist in managing the day-to-day activities of the Housekeeping, Front Office, Reservations and Night Audit departments, delivering service in line with the Grand Saddles Lodge service levels and beyond.
* Ensure all team members within the accommodation division possess the understanding of the Saddles Precinct Culture, as well as the technical skills, and knowledge required to successfully perform in their roles and deliver on their responsibilities.
* Drive the quality control process for the Hotel and especially in Accommodation to ensure we always offer guests consistently high standards of quality through monitoring.
* Liaise with guest, visitors and other stakeholders before, during and after their attendance at the Saddles precinct.
Candidate profile
* Multiyear experience in Hotel Management with particular focus on Rooms Division
* Pre-opening experience will be highly regarded.
* High Resilience and High Confidence
* Mature and positive mindset – never too high/never too low.
* Availability to work a 7-day roster, including, nights, weekends and public holidays.
Expected hours: 38 per week
Ability to commute/relocate:
* Mount White NSW: Reliably commute or planning to relocate before starting work (Required)
Experience:
* Hotel : 4 years (Required)
Licence/Certification:
* Full Driver Licence (Required)
Work Location: In person