Overview
Close Inclusive Collection Job Postings Notification.
Our leaders have always encouraged us to try new approaches and learn by experimentation. The biggest learning through this was that persistence and calculated risks, pay off."
At Hyatt, we believe in making people feel at home wherever they are in the world.
We turn jobs into careers, encounters into experiences, and trips into journeys.
Join a team that is making travel more human, connected, and sustainable.
Here, everyone's role matters, and your individuality is celebrated.
About Park Hyatt Melbourne:
Located in the heart of the city, Park Hyatt Melbourne offers sophisticated luxury and exceptional personalised service.
With beautifully appointed rooms, extensive event spaces, curated experiences, fine arts, dining and wellness, we create unforgettable experiences for our guests.
Benefits of working with us:
Leading global hotel brand with career advancement opportunities
Complimentary and discounted accommodation at more than 1000 Hyatt properties worldwide for you and your loved ones.
Complimentary duty meals whilst on shift
Discounted food & beverage and park club health & day spa treatments
Discounted onsite car parking
Employee assistance program – benefit from free, immediate and confidential support for any work, health or life concern
Generous paid time off and holiday policies including paid parental leave and wellbeing leave
10% discount with NIB Health insurance
About the Role
As the GSO/Porter, you will be responsible for the smooth and efficient running of the Bell Desk department by promptly assisting guests entering and leaving the hotel, whilst providing an excellent and consistent level of service.
Working in a team of 12, you will support the Bell Desk Assistant Manager in the day to day operations as well as supporting the team to achieve our purpose.
Responsibilities:
Meet and greet all guests arriving and departing the hotel in a friendly and helpful manner
Verify arrival and departure details and arrange luggage handling, storage, security and transportation and other services requested by guests
Safely valet park vehicles into the car park
Handling guest enquiries and requests and being familiar with Melbourne and its surroundings
Promptly taking guest luggage efficiently to and from the guestrooms
Assist Concierge with basic functions
Qualifications
Full Australian driver's license with the ability to operate both manual and automatic vehicles (International driver's license may be considered)
Previous work experience in a similar fast-paced hotel operations setting
Exceptional interpersonal and communication skills along with the ability to confidentially interact with guests
Excellent time management skills with the ability to multi-task
The ability to work autonomously and as part of a team
The ability to work under pressure and possess great attention to detail
An ability to create a positive first impression with an understanding of the importance of 5 star grooming standards
The flexibility to work on a rotating 24/7 roster, including public holidays
Join us at Hyatt and make travel more human.
Apply today and start your journey with a team that values Empathy, Integrity, Respect, Experimentation, Wellbeing and Inclusion.
With Hyatt, you\'ll discover a career you didn\'t know existed
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📌 Guest Services Officer – Bell Desk
🏢 Hyatt Hotels
📍 Melbourne