An exciting opportunity has arisen for a highly organised and self‑motivated individual to join our team as a Customer Quotation Specialist based at our Mulgrave Branch. In this role you will be supporting the Service and Parts Department by preparing consistent, accurate, and comprehensive service quotations while maintaining a high standard of professionalism.
The role also delivers effective customer service to both internal and external stakeholders, drawing on strong knowledge of company services and team capabilities.
What You'll Do:
Prepare accurate, timely, and detailed service sales quotations, ensuring strong communication with technicians, customers, and internal teams to support high quotation-to-order conversion.
Manage customer enquiries, orders, and issues professionally, delivering responsive and solution-focused service that strengthens customer relationships.
Maintain accurate records of quotations, customer interactions, pricing, and documentation while reviewing estimates and invoices for correctness.
Identify and communicate additional sales opportunities—including parts, overhauls, batteries, equipment, and rental leads—to relevant stakeholders.
Contribute to sales reporting by preparing daily, weekly, and monthly updates on quotation activity, performance, and forecasted outcomes.
Support continuous improvement by collaborating across departments, participating in sales meetings, and assisting with projects that enhance efficiency, customer experience, and branch performance.
Requirements
Proven success in customer-facing or quotation-focused roles.
Experience using CRM systems to manage customer data and quotations.
Proficient in Microsoft Office (Excel, Word, Outlook) for reporting, documentation, and communication.
Ability to perform accurately and deliver high-quality service in fast-paced environments.
Certificate or Diploma in Business Administration, Management, or related discipline (or equivalent experience) highly desirable.
Benefits
What sets us apart?
Crown's history began when two brothers founded the Company in New Bremen, Ohio (USA) in 1945. Today, the fourth generation of the very same family continues to lead Crown in all of its operations across the globe. Being a family-owned and run business is evidenced by more than 200 employees reaching service milestones in our 20, 25, 30, 35, 40, 45 and 50 year categories in Australia alone, with more than 2,000 employees reaching a 25 year service milestone globally.
As a Company we want to continue to support our employees to be the best versions of themselves and that's why, as a Crown employee you get to enjoy:
A benefits program which gives you access to discounts and cashback from over 400+ retailers nation wide.
Access to a health and wellbeing platform which supports your Mental, Physical and Financial goals.
Corporate Rates for Private Health Insurance.
An inclusive working environment.
An Employee Assistance Program for confidential counselling with chat, phone and face to face counselling options.
The Company
Crown Equipment is a well-respected global Materials Handling Equipment company which has enjoyed 50 years of success in the Australian market. The Company has operations in all Australian States and territories as well as many regional locations. The Company Brand is well known and respected in the marketplace and is supported by a customer value proposition based on highly skilled staff, quality products, strong service and parts back-up and leading-edge technology.