Job Description As Buyer’s Agent Manager, you’ll lead, grow, and elevate our Buyer’s Agent (BA) network—setting the standard for advisory excellence, operational discipline, and customer outcomes. You’ll turn a powerful demand engine (our national broker network) into an efficient, scalable, high‑performing BA operation. What you’ll do Build and lead a high‑performing Buyer’s Agent team : Recruit, onboard, coach and inspire top talent; set clear standards and career paths. Own performance and outcomes : Improve conversion, sales velocity, customer satisfaction and referral/retention; forecast, set targets and run cadence. Operationalise excellence : Design playbooks, drive CRM hygiene, compliance and data‑driven decisions. Integrate cross‑functionally : Work with Product, Data, Marketing, and Operations to lift capability and throughput. Champion platform adoption : embed proprietary analytics and AI tools to surface pre‑market/off‑market opportunities and reduce admin. Safeguard compliance : ensure state‑based licensing, risk controls and consistent customer‑first conduct.