As a Experience Product owner, you will play a pivotal role in planning and facilitating the delivery of digital member experiences aligned with both member needs and organizational priorities. Your responsibilities will include breaking down prioritized initiatives into delivery-ready requirements, coordinating discovery activities with the team and stakeholders, and providing leadership to a cross-functional team.
This role is being offered as a 24-month max term contract.
What will you be doing?
- Understand member/customer needs, objectives, and delivery considerations to make recommendations on initiative scope and outcomes.
- Collaborate with delivery teams and stakeholders to define, clarify, or elaborate on requirements, identify dependencies, and remove blockers.
- Ensure organsational readiness for experience initiatives in collaboration with business process owners and the change management function.
- Contribute to the enterprise digital member experience roadmap and align discovery and delivery activities with organisational strategy.
- Communicate planned work, sprint goals, and delivery achievements through ceremonies and other required forums.
- Work closely with stakeholders and delivery teams to understand member needs and integrate them into prioritisation and delivery.
- Use data to identify improvements and measure impact.
- Negotiate/influence stakeholders on digital member experience recommendations and best practices.
What are we looking for in you?
- Qualifications in a related discipline (Human-Centered Design, Customer/User Experience, Marketing, Project Management, Design, Product Development, Communications, Agile delivery).
- Extensive experience delivering digital customer experiences or products.
- Experience delivering successful outcomes in a team environment using an agile delivery methodology.
- Proven track record of building and nurturing relationships with stakeholders and teams.
What can we offer you?
- Innovative Environment: Have support from established processes people and a change management cohort to help support you
- Growth Mindset Culture & focus on Career Development: Join a team that values personal development and enables continuous learning opportunities, certifications, and career progression within a supportive and growth-focused environment.
- Work-Life Balance: Benefit from flexible and hybrid working arrangements, including temporary remote work options and a focus on work-life balance.
- Impactful Projects: Contribute to high-impact projects or products that directly enhance RACWA's services to its members and the community.
- Diverse and Inclusive Workplace: Be part of an organisation that embraces diversity and inclusion, ensuring a welcoming environment for all employees.
- Employee Wellbeing: Take advantage of a strong focus on employee wellbeing, including mental health support, wellness programs, and fitness incentives.
- Community and Social Responsibility: Engage in meaningful community and social responsibility initiatives that align with RACWA's values and mission.
About RAC
RAC WA is a member-focused organisation dedicated to serving the Western Australian community. Our mission is to create a safer, more sustainable, and connected future for all Western Australians.
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