2 weeks ago Be among the first 25 applicants Direct message the job poster from S2M Recruitment Your friendly neighbourhood Recruiter @ S2M | Social Media & Digital Marketing Recruitment | ECOM/Tech/Agency/Fintech | Our client, a global leader in loyalty and customer engagement solutions, is seeking an experienced Account Director to oversee and grow key client relationships.
This opportunity sits at the intersection of strategic planning, team leadership, and client management, making it perfect for someone passionate about driving loyalty program success across sectors like financial services and travel.
The Account Director will take full ownership of key client relationships, ensuring excellent service delivery, strategic direction, and consistent growth.
Acting as a trusted advisor, this person will lead internal teams to develop and implement solutions tailored to each client's needs, delivering measurable value while identifying new opportunities for innovation and expansion.
Key Responsibilities Oversee end-to-end client account management Develop strong relationships with senior client stakeholders Lead strategic planning and business reviews Collaborate with internal teams to deliver on program goals and KPIs Identify opportunities for growth and innovation within accounts Ensure financial performance, including budgeting and billing oversight Handle escalations and maintain service excellence Support team development and performance management What You Bring 8+ years in marketing, loyalty, or agency account services Deep understanding of CRM, digital marketing, and customer engagement Experience in credit card loyalty is an advantage Proven leadership and stakeholder management capabilities Strong commercial acumen and attention to detail Confident communicator with a collaborative mindset If you are interested in this role, please send your application to or click "Apply" to embark on this exciting journey.
Seniority level Seniority level Director Employment type Employment type Full-time Job function Job function Advertising, Marketing, and Strategy/Planning Industries Marketing Services and Consumer Services Referrals increase your chances of interviewing at S2M Recruitment by 2x Sign in to set job alerts for "Account Director" roles.
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