APS3 Participant Support Officer
Are you passionate about making a genuine difference in your community? We are seeking empathetic, driven, and customer-focused individuals to join a Federal Government Agency. As an APS3 Participant Support Officer, you will be the welcoming face and voice of the organisation, providing crucial front line support.
The Details
* Start date: ASAP
* Contract length: Until December 31st (Possible extension)
* Hourly Rate: $37.36 + Super
* Locations: Gosford and Tamworth NSW
* Work Rights: Australian Citizenship required
Key Responsibilities:
* Provide high-quality customer service as the first point of contact via face-to-face front-of-house services, phone, and email.
* Resolve and triage diverse customer enquiries, navigating moderately complex or sensitive situations with sound judgement.
* Manage digital inboxes, prioritise escalated matters, and accurately book participant appointments.
* Make proactive outbound calls to various community stakeholders and service providers.
* Collaborate closely with your team, assisting with administrative tasks, research, and continuous process improvements.
About You
We are looking for a candidate who thrives in a team-based environment and possesses a contemporary, positive attitude toward social inclusion and diversity.
Skills & Experience Required:
* Sector Experience: A background in customer service, service delivery, or the disability sector.
* Core Values: A positive, contemporary attitude toward people with a disability, valuing social inclusion, diversity, and putting people at the heart of everything you do.
* Communication Skills: Exceptional written, verbal, and interpersonal communication skills, with the empathy and patience required for challenging conversations.
* Adaptability & Growth: A strong willingness to learn, thrive in a fast-paced team environment, and adapt efficiently to changing circumstances.
* Operational Skills: High attention to detail, strong problem-solving abilities, and the capacity to manage multiple tasks to meet structured deadlines.
Apply Now
Are you a customer service professional looking to transition into a meaningful career within the public sector? If so Apply online now or reach out to Maddy Hellawell at ***************@randstad.com.au with any questions.
Please note: Applications for this role close on Friday 29th May 2026 at 12pm.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.