Executive General Manager, Consumer Safeguarding & Quality
Salary +Super +up to $15900 salary packaging
Grand Pacific Health (GPH) is a for-purpose community-based organisation. GPH provides high quality health services to assist people in the management of their physical and mental health. GPH’s mission is to provide equitable heath care with an emphasis on helping vulnerable and at risk of disadvantage populations as well as regional communities.
GPH employs over 400 staff including many qualified health and other professionals including peer workers and community workers. GPH operations cover a large regional geographical footprint in NSW and ACT.
About the position
The Executive General Manager, Consumer Safeguarding and Quality is responsible for overseeing the systems and processes that protect and advocate for the rights of consumers accessing GPH services.
This role focuses on ensuring compliance with privacy legislation, managing accreditation and reporting, and addressing complaints and incidents in line with GPH’s values of fairness, equity, and respect. The role leads initiatives that foster continuous quality improvement across the organisation and ensures compliance with the standards detailed in the GPH Service Delivery and Safeguarding Framework.
This position is a Full-time permanent position.
Location is flexible, able to be based from any of our GPH hubs across Southern NSW and ACT. We have hubs in ACT, Queanbeyan, Goulburn, South West Sydney, Illawarra, South Coast and Murrumbidgee regions.
We are looking for someone with:
* Tertiary qualifications in a relevant discipline (e.g., health management, quality management, law).
* Extensive experience in consumer safeguarding, quality management, or compliance within the health, aged care, or not-for-profit sectors.
* Demonstrated experience in managing privacy concerns, compliance reporting, and accreditation processes, particularly in line with the Aged Care Quality Standards and National Standards for Mental Health Services.
* Strong leadership and team management skills, with a proven ability to build cohesive and high-performing teams.
* Flexible work arrangements to find your best work life balance
* Continuous learning and development opportunities
* Increase your take home pay with salary packaging of up to $15,900 in living expenses and an additional benefit of up to $2,650 in meals and entertainment
* We make a positive difference to the lives of those we support!
Interested?
Visit our website www.gph.org.au/employment to download Position Description and our Employee Benefits Information and click the 'apply' button to submit your application.
Please ensure that your application addresses the selection criteria detailed in the position description, or it may mean that your application does not progress to the next step in our recruitment process.
For more information please contact: Jenny Valdivia, A/Chief Executive Officer on jvaldivia@gph.org.au
Applications close: 31 July 2025
*Please note that short-listing of candidates will commence prior to the closure of this role, so please do not delay submitting your application.
We welcome applications from people with lived experience of mental health, Aboriginal and Torres Strait Islander people, people from the LGBTQI community, multicultural communities and people with a disability.
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Community Services & Development 101-1,000 employees
Here, your career is more than a job—it’s a chance to make a real impact. We offer a wide range of rewarding roles, including Mental Health Clinicians, General Practitioners, Peer Workers, Nurses, Aboriginal Health Care Workers, Support Coordinators, and Administration staff. You’ll have the opportunity to work across our renowned brands, such as headspace, Medicare Mental Health, and Grand Pacific Health, all of which are committed to delivering compassionate, accessible, and personalised care.
Here, your career is more than a job—it’s a chance to make a real impact. We offer a wide range of rewarding roles, including Mental Health Clinicians, General Practitioners, Peer Workers, Nurses, Aboriginal Health Care Workers, Support Coordinators, and Administration staff. You’ll have the opportunity to work across our renowned brands, such as headspace, Medicare Mental Health, and Grand Pacific Health, all of which are committed to delivering compassionate, accessible, and personalised care.
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