Job Overview
As a Security Specialist, you will play a pivotal role in protecting our customers' digital assets. Your responsibilities will include ensuring the security of our operations meets contractual deliverables and service level agreements.
You will be responsible for maintaining application allowlisting configurations to ensure optimal security performance.
Conduct software vulnerability assessments and perform upgrades and patching as required to maintain the highest level of security.
Perform secure data restorations as requested by customers, ensuring the confidentiality, integrity, and availability of sensitive information.
Test, implement, monitor, and tune security software/hardware to identify potential issues and proactively address them.
Develop and maintain documentation and work instructions for security services, ensuring clarity and consistency.
Troubleshoot and resolve issues impacting security system availability, performance, capacity, and utilisation in line with SLAs, minimizing downtime and maximizing efficiency.
Analyse traffic data and recommend improvements to security infrastructure, ensuring the most effective use of resources.
Provide security consultation to customers, including risk management and mitigation strategies, to help them navigate complex security landscapes.
Deliver onsite support to customers and field staff in resolving system and application-related issues, demonstrating expertise and empathy.
Key Qualifications
To be successful in this role, you will bring a strong understanding of IT security products, solid technical skills, and excellent communication abilities. You will also possess a deep knowledge of Windows Server, Desktop OS, Active Directory, Group Policy, DNS, DHCP, DFS, Exchange, and Teams.