Seamless Passenger Experience
We are seeking a skilled Passenger Service Agent to join our team. As a Passenger Service Agent, you will play a crucial role in ensuring a seamless and pleasant experience for passengers, from the terminal to the aircraft.
Your primary responsibilities will include assisting passengers during check-in, boarding, and disembarkation. You will also be responsible for handling the check-in process, verifying tickets, issuing boarding passes, and checking luggage. Additionally, you will provide accurate flight information to passengers, including updates on delays, cancellations, and gate changes.
In this dynamic and fast-paced environment, you will work collaboratively with other airport personnel and departments to ensure smooth operations and customer satisfaction. You will also be required to resolve passenger complaints and issues efficiently and professionally. Furthermore, you will offer support and answer questions regarding flight schedules, fares, routes, and policies.
To succeed in this role, you must have strong interpersonal skills, be a team player, and demonstrate a commitment to delivering exceptional and safe service. You should also be able to maintain composure under pressure, present yourself with confidence, and uphold excellent presentation and grooming standards.
Australian Citizen/Resident with unlimited work rights is a must, along with possession of a valid Australian driver's license and reliable transportation. If you are physically capable of handling passenger baggage and operating wheelchairs when required, and fluent in English (additional languages welcomed), we encourage you to apply for this exciting opportunity.
The Benefits
This part-time position offers flexible work hours, which align with airline schedules, including early mornings, late-night shifts, and weekends. On-site employee parking is available, and uniforms are provided. Opportunities for career advancement and accrual of annual and personal leave are also available. Comprehensive & paid training and ongoing support are provided to ensure your success in this role.
We value diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.