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Buildsafe is an innovative leader within the building and construction space, providing height safety systems and solutions. We are fast-paced, ever-evolving and constantly challenging ourselves to be the best we can be! As a company, we place a strong emphasis on developing and building robust relationships with our partners and clients, including our most important partnership – Our people.
About The Role
The Customer Service Coordinator forms an integral part of our business, working alongside a small team to answer a high volume of queries from our clients and internal branches. This role offers variety with your day-to‑day scope of works; ensuring you engage with stakeholders directly over the phone, whilst you administer notes and schedule jobs. The role supports our Branch Managers, Team Leader, Clients and Construction Supervisors to ensure that our trucks arrive on site, on time, and ready with the right products to install our height safety systems to ensure all trades are kept safe on‑site!
Key Responsibilities
Receive and respond to phone calls and email enquiries from clients.
Ability to troubleshoot, problem‑solve and resolve concerns or issues.
Admin responsibilities of entering bookings.
Support with scheduling jobs between trucks to service various building sites for our branches.
Liaise closely with your Branch Manager and assist with smooth operations throughout the day.
About You
Your ability to build excellent working relationships, particularly with our clients and Branch Managers will also be essential, as will your ability to consistently provide outstanding customer service. Your excellent communication skills, both written and verbal will be critical to the success of this role. A background in a contact centre environment or customer service will be advantageous in setting you up for success in this role.
Other Skills
- Have strong communication skills, both verbal and written, with the ability to engage with internal and external stakeholders effectively.
- A sound foundation of administrative skills.
- Problem solver with the ability to think outside the box, finding innovative solutions to challenges.
- Have attention to detail, with the ability to learn quickly and adapt to changing circumstances.
- Have excellent organisational and prioritisation skills, with previous experience in a fast‑paced environment.
Benefits
- Complimentary professional car washes on site (fortnightly)
- Monthly lunches & morning teas
- Ongoing training and development opportunities
- A supportive leadership team and integrated team environment
- Access to a fitness passport membership
- Employee Assistance Program for you and your loved ones!
Please apply now by sending your CV outlining your suitability for the role.
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