Customer Care Representative - ARH Wollongong & Greencross Fairy Meadow
2 days ago Be among the first 25 applicants
Company Description
We have a rare opportunity for a Customer Care Representative to join our welcoming front of house team in the Illawarra’s leading animal hospital and GP clinic! Greencross Vets Fairy Meadow and ARH (Animal Referral Hospital) is a busy, fast growing, state-of-the-art GP practice and emergency hospital that sees a variety of pets and medical cases. We pride ourselves on offering the highest standard of patient care with a focus on offering our clients exceptional customer service. We are looking for a Customer Care representative to join our team - This is a welcoming and amazing team that works cohesively together and shares a passion for providing premium pet care and customer service.
Job Description
About your new role:
We are experiencing growth and are looking for a dedicated customer service representative to be the face of our clinic and create incredible connections with our clients and our pet patients!
* Part-time position - minimum 25 hours per week
* Welcoming clients and their pets to the hospital and providing incredible customer service
* Handling high volumes of inbound calls and email enquiries
* Booking and managing appointments
* Invoicing and processing payments – including cash, EFTPOS, Vetpay and Zippay
* Data entry and updating patient records
* Other general admin and customer service duties as required
Qualifications
About You:
* Have experience in reception, customer service or high-volume call centre environment - bonus points if you have experience in a pet or medical health field although this is not necessary.
* Strong interpersonal and relationship skills and a passion for providing high quality customer service (min 2 years is essential).
* Friendly, warm and professional manner with the ability to converse with a range of different people with compassion and empathy.
* Experience with appointment entries, invoicing, and taking payments.
* Well-developed computer skills and accurate data entry.
* Amazing time management skills and attention to detail.
* Be team focused and enjoy working in a close-knit team.
* You thrive in fast paced environments and can remain calm under pressure or during busy times and emergency situations.
* You can think outside the box! Have great multi-tasking and problem-solving skills to achieve best possible results.
* Experience with RxWorks is highly desirable but not essential as we will train the right candidate.
* A willingness to work rotating weekends as a part of the roster.
Additional Information
We Offer:
This position offers an opportunity to work with some of the best veterinarians, veterinary nurses and customer care representatives in the Illawarra.
* Job security - we can offer Permanent Part-time hours
* Flexibility - Casual positions available to the right candidate
* A range of morning or afternoon shifts (between the hours of 7am and 7pm)
* Greencross and Petbarn discounts
* Training and opportunities for advancement
* A passionate and caring team environment
* Free annual influenza Vaccination
* Free access to confidential TELUS 24/7 mental health line.
* Leave entitlements for permanent employees - 4 weeks annual leave, personal/sick leave, carers leave (as per award)
Apply Now!
Seniority level
* Not Applicable
Employment type
* Part-time
Job function
* Customer Service
* Veterinary
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