Our Purpose
Our unique Vertical Villages are designed to facilitate a space for our participants to call home and create a thriving community. We offer independent living opportunities that provide tailored apartment accommodation and 24-hour support that empowers our participants to live their lifestyle of choice.
We are growing rapidly and have an exciting new opportunity for a passionate and motivated Senior Operations Manager to lead a team in the Wollongong and South Australia regions.
About us
At United for Care our focus is on helping people with disabilities to achieve fuller, better lives. We offer independent living opportunities by providing tailored apartment accommodation and 24-hour support models that empower people to live their lifestyle of choice.
About the position
The Senior Operations Manager is responsible for managing day-to-day operations across incredible Vertical Villages in Wollongong and South Australia; this entails ensuring the delivery of high quality, supported living services that respect the decisions and life choices of people with a disability.
You will lead and manage the end-to-end service delivery, with a high performing team who will report through to you, to ensure quality outcomes for our participants and their stakeholders, ensuring sound financial management, and regulatory compliance
Some of your key responsibilities will be to:
* Influence, lead and manage a team of highly experienced Service Leaders, ensuring a values based culture is embedded in the delivery of our services, via a person centred approach that achieves high quality outcomes for our participants.
* Ensure all participants receive service delivery in accordance with their NDIS funding and our contractual obligation in compliance with NDIS Standards.
* Partner with the Client Success team to maximise vacancies for each site and effectively manage participant transitions.
* Work closely with our Property team to ensure site maintenance, audits and work health and safety requirements.
About You
We're looking for strong values-based leadership and relationship building, with exceptional communication skills. You'll need to be the type of person who thrives in a fast-paced environment, embraces change with enthusiasm, and has an all-round positive attitude!
In addition, you'll stand out if you can bring a range of the following:
* Qualifications in Human Services or similar and/or 5 years' experience including significant experience in Disability Services
* Experience working with people with complex needs and an understanding of clinical complexity
* Experience in providing services under the NDIS and an understanding of NDIS Supported Independent Living and high physical support considerations
* The ability to manage service budgets and service agreements; analysis of occupancy and trends
* The ability to travel interstate periodically to support our South Australian businesses.
Are you looking to make a real difference in people’s lives?
Apply now to join our passionate team!
At United for Care, we are passionate about Equal Opportunities for everyone. We value lived experience and strongly encourage applications from people with disabilities; mental health challenges; Aboriginal and Torres Strait Islander backgrounds; mature-aged applicants, and all cultural and linguistic backgrounds are welcomed at UFC.
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