2 x Full Time Permanent Positions
Band 7 – Salary Range $109,825 to $122,758 per annum + 12% Super + ADO
Salary offered will depend on level of skills and experience.
The Opportunity
At the Melton City Council, we strive to create a vibrant and liveable city accessible to all. The Information Technology department contributes to this vision by transforming Council service delivery to achieve operational excellence, build community trust and enhance citizen experience when engaging with council services.
As the End User Services Support Officer, you will provide second‐level desktop, printing and mobility support, focusing on diagnosing and resolving issues related to the corporate standard operating environments (SOE). This role serves as a direct escalation point for complex SOE incidents and manages the fulfillment of new hardware and software requests. You will ensure high‐impact, high‐visibility IT services are delivered effectively within specified timeframes and budgets, maintaining stability and supporting successful IT service rollouts.
Key Responsibilities
* Steer IT assets through their life cycle to ensure that their use delivers value at optimal cost, remains operational, and is accounted for.
* Demonstrate expert knowledge and extensive industry experience in preparing the delivery of IT services, ensuring effective management of service support and quality as measured by IT's clients and customers.
* Demonstrated ability to promote a culture of accountability, teamwork, customer focus and innovation.
About you
* Tertiary Qualification in Information Technology with 5+ years of End User Support experience to the capabilities of this role.
* Certification in Information Technology Infrastructure Library (ITIL).
* Demonstrated ability to diagnose and resolve complex issues across a range of agreed IT products and services.
* Strong communication skills to build working relationships with internal and external stakeholders.
* Experience with identifying the root cause of incidents or IT service delivery problems and developing plans to remediate these issues.
* Demonstrated support and understanding of various IT infrastructure environments.
Culture and Values
Our vision for our community is to be: \"A vibrant, protected and liveable city accessible to all\" and that means there's a place here for you too. Our organisational values represent us and are reflected in everything we do; the values are:
* Motivate
* Empower
* Lead
* Trust
* Open
* Nurture
Benefits
* 13 ADOs per year
* 5 weeks annual leave
* Flexible working hours
* Extensive career development and leadership programmes
* 16 weeks paid parental leave (Super is paid during parental leave)
* 3 weeks paid secondary carer leave
* Family room available including breastfeeding facilities – Australian Breastfeeding Association
* Wellbeing initiatives
* Subsidised uniforms
EEO Statement
To be eligible for employment at Melton City Council you must be legally entitled to work in Australia.
All successful applicants will need to undertake pre‐employment requirements including but not limited to a satisfactory criminal history record check. Successful applicants must be able to comply with any public health orders applicable to their role.
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