About Our Client
Our client is a global leader in financial technology and outsourcing solutions, partnering with some of the world's most recognised names across wealth management, superannuation, insurance, and investment services. With a strong focus on innovation and client service, they offer a collaborative and supportive work environment, excellent benefits, and ongoing development opportunities.
About the Role
As a Contact Centre Officer, you'll be the first point of contact for customers and play a vital role in delivering high-quality service across a range of financial products. This is a fantastic opportunity to grow your knowledge in managed funds and financial services within a flexible hybrid work model.
About You
You're a natural communicator with a strong service mindset and resilience. You remain calm under pressure, are solutions-focused, and thrive when supporting customers, even in challenging situations.
You'll also bring:
Previous experience in a contact centre or customer-facing role
Confidence navigating multiple systems and learning quickly
Excellent written and verbal communication skills
A collaborative mindset with the ability to adapt to change
Bonus: Experience in financial services or complaints handling
Key Responsibilities
Respond to inbound customer enquiries via phone and email
Accurately capture and update customer information
Build rapport with advisers and investors
Resolve queries within agreed service timeframes
Contribute to a positive and supportive team environment
What's on Offer
Hybrid work model – only six days per month in the office
Industry-leading training and access to a dedicated learning platform
Private health insurance discounts and wellbeing support
Generous leave provisions including parental and compassionate leave
Perks including fitness, travel, and lifestyle discounts
Please note: To be considered, you must be an Australian Citizen, New Zealand Citizen, or Permanent Resident.
Ready to apply?
Click APPLY NOW or contact Harley Darmanin at DFP Recruitment on ************** for a confidential discussion.
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise ******* and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via Do not submit any sensitive personal information in your resume.
#J-*****-Ljbffr