Job Title: Business Administrator: Rostering
Business Administrator Role Overview
The Business Administrator plays a crucial role in supporting the day-to-day operation of our care home. Key responsibilities include employee service, resident placement, and administrative duties such as reception and concierge services.
* Employee Service:
o Managing rosters, payroll, training, compliance, and HR activities.
o Coordinating leave and absences in the rosters.
* Resident Placement:
o Providing prospective residents and their families with a warm introduction to the care home.
o Handling admissions and enquiries.
* Concierge / Reception / Admin:
o Leading the customer experience function of the care home.
o Ensuring customer service is delivered to the highest standards.
Key Skills and Qualifications:
To be successful in this role, you will require patience, calmness, diplomacy, and a proactive approach when dealing with customers and residents. Intermediate to advanced skills across the MS Office Suite are essential, along with previous experience in roster management, payroll, and general HR functions.