Role Summary
The Manager / Senior Consultant – Infrastructure & Platform Services is responsible for the design, delivery, and ongoing optimisation of enterprise infrastructure and platform services that support mission‐critical business operations. This role provides technical leadership across complex environments, including on‐premises and cloud platforms, contact centre technologies, and shared infrastructure services.
Key Responsibilities
Infrastructure & Platform Leadership
* Lead the design, deployment, and support of enterprise infrastructure and platform solutions in multi‐site and high‐availability environments.
* Provide technical authority and oversight for infrastructure components including compute, storage, networking, voice platforms, and cloud services.
* Ensure infrastructure services meet availability, performance, security, and resilience requirements, particularly for mission‐critical workloads.
Solution Architecture & Delivery
* Translate business and operational requirements into scalable, fit‐for‐purpose technical solutions.
* Perform architecture, detailed design, and technical planning across complex infrastructure and platform environments.
* Support project and program delivery activities, including solution design, build, migration, and transition to operations.
* Lead or contribute to technical workshops, discovery sessions, and solution demonstrations for stakeholders.
Operational Oversight & Governance
* Act as a senior escalation point for complex technical issues, major incidents, and service disruptions.
* Support root cause analysis, remediation planning, and continuous service improvement initiatives.
* Ensure infrastructure services adhere to organisational standards, architectural principles, and governance frameworks.
* Maintain system documentation, design artefacts, operational procedures, and technical runbooks.
Stakeholder & Vendor Engagement
* Partner with business stakeholders, delivery teams, and external service providers to align infrastructure services with operational needs.
* Provide trusted technical advice to customers and internal stakeholders on infrastructure capabilities, risks, and improvement opportunities.
* Support vendor management activities, including technical assurance, service quality review, and solution evaluation.
Strategy & Continuous Improvement
* Contribute to infrastructure strategy, roadmaps, and modernisation initiatives, including cloud adoption and platform transformation.
* Identify opportunities to simplify, standardise, or modernise infrastructure and platform services.
* Promote the adoption of emerging technologies and industry best practices where they add clear business value.
Experience
Required Skills & Experience
* Extensive experience (typically 10+ years) delivering and supporting enterprise infrastructure and platform solutions in complex environments.
* Proven background in solution consulting, technical leadership, or senior engineering roles.
* Demonstrated experience working across multi‐site, multi‐tenant, or highly regulated environments.
* Experience supporting both operational services and project‐based delivery.
Technical Capability
* Strong broad‐based infrastructure knowledge spanning:
o Server and platform infrastructure
o Networking and connectivity
o Cloud services (public and hybrid)
o Voice, communications, or customer interaction platforms
* Experience integrating infrastructure platforms with upstream and downstream business systems.
* Solid understanding of availability, resilience, security, and capacity design principles.
Leadership & Communication
* Proven ability to operate as a technical leader and trusted advisor.
* Strong stakeholder engagement skills, including the ability to communicate complex technical concepts clearly.
* Experience mentoring or guiding engineers and technical specialists.
* Ability to balance technical depth with commercial, operational, and client considerations.
Qualifications
Essential
* Tertiary qualification in Information Technology, Computer Science, Engineering, or equivalent practical experience.
Desirable
* Industry certifications in infrastructure, cloud, networking, or service management (e.g. cloud platform certifications, networking certifications, IT service management frameworks).
* Experience with IT service management and operational governance frameworks (e.g. ITIL).
Key Competencies
* Technical leadership and solution architecture
* Infrastructure and platform design
* Stakeholder and customer engagement
* Operational excellence and risk management
* Problem‐solving and analytical thinking
* Change and transformation delivery
Work Environment
This role operates within a hybrid enterprise environment, supporting both on‐premises and cloud‐based infrastructure and platforms. The position may require occasional after‐hours support for major incidents, critical changes, or project deployments, particularly for high‐availability or mission‐critical systems.
Benefits
* Extensive resources to support your onboarding and continual development including DXC University
* Reward for referring friends and family to work at DXC
* Flexible leave options, including purchased leave
* Opportunities to give back with charitable and emergency services volunteer days
* Employee Assistance Program for well‐being support
* Novated leasing, discounted health insurance, paid parental leave and many other discounts
Equal Opportunity Employer
DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the 'bring your whole‐self to work' philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow.
Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities.
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