Customer Success Manager Position
We are seeking a seasoned professional to lead our enterprise and mid-market customers through implementation and onboarding. As a key member of our team, you will manage the end-to-end onboarding journey, ensuring a smooth, fast, and high-quality experience for new customers.
Key Responsibilities:
* Own the onboarding process for new mid-market and enterprise customers.
* Conduct discovery to understand technical needs and workflow requirements.
* Design and deliver tailored onboarding plans and training sessions.
* Manage implementation timelines, milestones, and stakeholder alignment.
* Ensure go-live success and early product adoption.
Requirements:
* 3-5+ years in onboarding, implementation, or technical account management, ideally within SaaS.
* Experience leading customer implementations with complex workflows.
* Strong stakeholder management and project coordination abilities.
* Experience using onboarding tools (e.g., Notion, HubSpot, ChurnZero) or CRM integrations.
* Experience in the care, NDIS, healthcare, or compliance-heavy industries is a plus.
* Strong communication and interpersonal skills, with the ability to build relationships with customers and internal stakeholders.
* Excellent problem-solving skills, with the ability to identify and resolve complex issues.
* Previous experience working with timesheet, payroll, or accounting software a bonus.
* Ability to work independently and remotely, with a strong work ethic and time management skills.
* Familiarity with our industry is a plus.