Workplace exp coordinator

The purpose of this position is to provide facilities support for reception and admin services, mail services, phone, meeting rooms in Australia portfolio.

• Management of front of house & Reception service;
• This role will be based at the reception counter
• Ensure good presentation and aesthetics of front of house, reception counter and guests hospitality
• Accept and coordinate service requests
• Receives and directs incoming calls to appropriate personnel and voicemail.
• Greets and announces clients, applicants and visitors.
• Follows security procedures for recording guests, suppliers and other visitors.
• Arranges escorts as needed.
• Assists with scheduling and preparing meeting and conference rooms.
• Coordinates setup of conference/meetings rooms and arrange video and/or web conferencing as needed.
• Reviews invoices to arrange billing to appropriate department or business unit.
• Performs general administrative and clerical duties as needed.
• Orders pantry and office supplies and other common use items for the location, such as pantry supplies, stationeries, equipment toner, printer paper, etc.
• Maintains neat appearance reception area, conference rooms café and other common areas.
• Periodically inspects common area equipment to ensure good operating condition.
• Oversee and manage hard and soft services vendors and establish a network of contractor relationship to support office operations.

• Reception counter operation;
• Manage facilities operations (hard/and soft services and asset management);
• Oversee and manage hard and soft services vendors;
• Effective financial management to meet business objectives. Raise purchase order and prepare monthly invoice processing.
• Respond follow-up to client inquiries, concerns or escalations in a professional and timely manner to ensure a high-quality service delivery;
• Prepare and distribute ad hoc reports accurately, professionally and in a timely;
• Comply with CBRE instructions, processes, procedures, workflows to uphold effective and compliant delivery of services;
• Ability to embrace technology to facilitate the delivery of services;
• Provide back-up to team members as and when required;
• Undertake other duties and tasks as your line manager may require from time to time to meet contractual, operational and organizational business deliverables.

• Excellent Client Service relationship skills – Mandatory;
• Logical and analytical thought processes and good problem solving skills - Mandatory
• Knowledge and application of HS&E legislation, risk management principles and relevant Australian Standards – Essential;
• Good organizational skills and ability to work to strict deadlines – Mandatory;
• Application of logical and analytical thought processes with attention to detail, multi-task focused and work autonomously – Essential.
• Demonstrable confidence and maturity in communications including good written and oral presentation skills – Essential;
• Ability to build a professional relationship with the client, CBRE onsite multi-discipline team and vendors – Essential;
• Organizational abilities to meet deadlines and setting priorities – Essential;
• Ability to communicate at all levels and build effective and professional relationships with the client, CBRE management, work colleagues and vendors – Mandatory;

GWS Segment