Labourforce is seeking an
EXPERIENCED
Customer Service Manager to work for our client in NEERABUP ****. Please read the entire ad very carefully before applying.
About the Role
Must be able to work a roster from Monday to Friday.
Temp to Perm opportunity – a 3-month trial with Labourforce before becoming full time.
Salary is $100,000 – $110,000 plus Super.
Work from the Neerabup site for a 6-month probationary period; thereafter potential to work from home when suitable and considering the team's needs.
Start and finish times are negotiable (8-hour shift).
Start date: February ****.
What You Will Need
Unlimited working rights in Australia (full-time hours). WHV & student visas will not be shortlisted due to limited working rights.
Current National Police Clearance or willingness to obtain it at own cost (essential).
Excellent attention to detail.
Computer literate.
Good written and verbal communication skills.
High level of pride in work.
Ability to work well within a team environment.
Own car (as the location is not accessible by public transport).
Selection Criteria (Essential)
5+ years' experience in a similar role (timber, building or construction industries highly regarded).
Ability to lead a team to meet required goals and KPIs.
Excellent communication skills, including the ability to adapt to different personalities in a varied industry.
Accurate arithmetic skills and the ability to calculate dimensions and size measurements without error in a pressured environment.
Strong time-management skills and the ability to multitask and meet strict deadlines.
Problem-solving skills and the ability to manage customer queries and complaints professionally.
Intermediate computer literacy in Microsoft Office applications.
Confidence in a challenging role and a desire for a long-term career.
Experience with SAP software is highly desirable.
Duties
Lead the team in providing dedicated customer service from receiving orders to product delivery for all customers.
Supervise and manage all aspects of the customer service team, supporting them in the management of customer accounts.
Monitor workflow processes and work distribution within the team.
Train and develop team members.
Provide hands-on support, leading by example and being involved in day-to-day tasks as required.
Process high volumes of customer orders via internal software platforms, email, and phone.
Handle quotations, credit claims, purchase orders, and returns.
Create and update procedures.
Provide product availability, specifications, pricing, and delivery information.
Maintain a high level of communication with customers, contractors, account managers, production, dispatch and the WA head office.
Resolve complaints and customer enquiries politely and professionally.
Assist in the coordination and completion of stock takes.
Release daily orders for the production team accurately.
How to Apply
Apply through SEEK by selecting the 'APPLY NOW' button.
Please note only shortlisted candidates will be contacted at this stage.
All successful candidates will need to pass a pre-employment medical, including a drug and alcohol test.
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