Our client is seeking a hands-on and forward-thinking IT Support Specialist to take ownership of IT operations in their Sydney office. This is an opportunity to step into a role where you'll be trusted to make decisions, drive efficiencies, and create smarter ways of working. With direct support from an experienced U.S. team, you'll also play a key role in global initiatives, giving you the chance to expand your skills and influence beyond the local office. Salary: 100k super Job type: Full time, in office (with some remote opportunities) Hours: 8-5 Monday to Friday Location: Caringbah, NSW 2229 What you'll be doing Act as the dedicated IT contact for the Sydney office, ensuring systems and users are fully supported Provide Tier 1 and Tier 2 support across hardware, software, networks, and mobile devices Configure, secure, and maintain infrastructure, ensuring smooth and reliable operations Manage Active Directory accounts, security groups, and onboarding processes Enhance workflows and drive automation through Microsoft Power Platform (PowerApps, Power Automate) Support a variety of business applications, providing guidance and training to end users Partner with global colleagues to deliver on enterprise-level projects and continuous improvement initiatives What you'll bring 3 to 5 years' experience in a hands-on IT support role with exposure across infrastructure, applications, and networks Strong knowledge of Microsoft technologies including Windows OS, Office 365, and Active Directory Experience or interest in PowerApps and Power Automate, with the ability to support and develop solutions Working knowledge of networking concepts such as TCP/IP, DNS, DHCP, VLANs, and VPNs Experience with server administration and virtualisation platforms such as VMware or Hyper-V A proactive mindset with the ability to spot opportunities for improvement and take initiative Strong communication skills, with the confidence to lead IT locally while collaborating globally Permanent Australian working rights Why this role? Take ownership of IT operations in a local office while contributing to global initiatives Join a business that actively encourages innovation, improvement, and new ideas Gain exposure to automation, AI, and emerging technologies Competitive salary, benefits, and PTO, with a strong onboarding program led by senior IT leadership Be part of a stable and growing organisation with genuine long-term career opportunities This role is designed for someone who thrives on independence, enjoys variety, and is motivated to drive change. If you're ready to take the lead and make IT your own, we'd love to hear from you! For any questions feel free to email lodonovan@launchrecruitment.com.au