What you'll do
Undertake regular data analysis on complex overpayment and payroll data to support recovery processes.
Use payroll and finance information systems, and work processing and spreadsheets software, to analyse and reconcile possible employee overpayments
Engage sensitively and respectfully with current and former employees during the recovery process.
Promote and provide advice on Queensland Health's recovery policies and procedures to ensure that service delivery is efficient and effective.
Prepare and process documentation and supporting evidence for the verification and recovery of overpayments or to escalate cases to executive stakeholders.
Assess repayment plans and other requests to ensure compliance with relevant policy and guidelines.
Track and record documentation using electronic and manual processes in accordance with Queensland Health record keeping procedures.
Provide advice and recommendations to management on appropriate action in complex cases.
Support and maintain effective working relationships with internal and external stakeholders regarding a range of matters to enable the effective implementation of standard processes.
About you
We are searching for someone who has:
Demonstrated high quality written and oral communication skills, including demonstrated ability to effectively negotiate and solve problems in a client-focussed environment of change and continuous improvement.
Knowledge or demonstrated ability to rapidly acquire knowledge of, and to provide accurate advice in relation to Payroll Services in accordance with relevant legislation, directives, awards, policies and procedures, including demonstrated experience with payroll and/or finance information systems.
Demonstrated ability to coordinate and prioritise workload, including analysis, verification, preparation of reports/recommendations and record keeping.
Demonstrated ability to operate within a relationship-based culture in a customer service team, involving active and regular communication and supporting management to deliver expected outcomes.
Why work with us?
Work alongside passionate professionals in a supportive and inclusive environment that values people and prioritises employee success and wellbeing. This includes
Competitive salaries
12.75% superannuation
17.5% leave loading
Employee wellbeing
38 hour full time work week
Access to 24/7 confidential employee support providers and counsellors including for immediate family members
Additional flexibility to support your work life balance including access to generous leave entitlements, such as purchased leave, domestic violence leave, reproductive health leave, cultural leave, study and examination leave.
Professional development
Career progression with more than 300 diverse career pathways and career support to take you further
Access to a variety of programs and initiatives to support training and career growth.
Grow your skills through hands-on experience and access to internal training opportunities and additional financial and leave benefits for approved external training and development.
Our commitment to equity, diversity and inclusion
At Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds.
Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, such as meeting with the panel virtually instead of in person, please reach out to the hiring manager. We value diverse candidates and your need for adjustments will not affect our hiring decisions.
Ready to apply?
For further information on how to apply please review the attached Role Description.This work is licensed under a Creative Commons Attribution 3.0 Australia License.