A global leader in risk management solutions is seeking a Technical Support Representative in Melbourne. The successful candidate will troubleshoot advanced software issues and deliver exceptional customer service through various channels. A minimum of 3-4 years' experience in a customer-centered role is essential, along with IT qualifications. Knowledge of Salesforce Service Cloud and Genesys is preferred. The role offers a chance to make a significant impact in a supportive environment, adhering to SLAs and KPIs.#J-18808-Ljbffr