Job Title: Senior Relationship Manager
About the Role:
We are seeking a highly skilled and experienced relationship manager to join our team. As a Premier Banking Manager, you will be responsible for building and maintaining strong relationships with high net worth customers, providing them with tailored financial solutions and exceptional customer service.
Main Responsibilities:
'•' Establish and maintain strong relationships with clients, understanding their needs and providing personalized banking services.
'•' Manage customer inquiries in a timely and efficient manner, ensuring that all issues are resolved to the client's satisfaction.
'•' Demonstrate HSBC values and behaviors, upholding the highest standards of integrity and professionalism.
'•' Provide comprehensive banking services while ensuring compliance with regulatory requirements and quality assurance standards.
'•' Contribute to a collaborative team environment, working closely with colleagues to achieve shared goals.
Requirements:
To be successful in this role, you will need:
* A proven track record in customer excellence gained in banking as a Client Relationship Manager, Officer or Executive.
* The desire to develop your financial expertise and grow your career.
* Ability to understand and provide solutions to meet individual customer needs by delivering first-class customer service and making a difference.
* Proven track of record in growing customer portfolios and a diverse range of high net worth customer portfolios.
* Relevant experience in personal lending products experience (including mortgage lending).
* Higher School Certificate completion is essential and relevant tertiary qualifications will be highly regarded.