Join to apply for the Coordinator, Inbound Operations role at Federation University Australia
2 days ago Be among the first 25 applicants
Join to apply for the Coordinator, Inbound Operations role at Federation University Australia
Federation University Australia provided pay range
This range is provided by Federation University Australia. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
A$108,919.00/yr - A$1,007,800.00/yr
Coordinate the inbound inquiries team to provide resolution, support and information to students.
* Student Services and Registrar Directorate - Mt Helen Campus
* Full-time, continuing appointment
* HEW 7 - $100,779 p.a. plus up to 17% superannuation
About the role
The Coordinator, Inbound Operations is responsible for coordinating the day-to-day activities for all inbound inquiries through all channels. You will lead the day-to day operations of the inbound team ensuring the team provides resolution, support and information to students in a timely manner.
You will:
* ensure the team provides first contact resolution, support and information to students at all stages of their education journey;
* coach and guide Service Centre Officers as part of continuous improvement processes;
* develop and implement quality control, system and process improvements; and
* report on and evaluate enquiries and statistics.
About you
Reporting to the Senior Manager, Service and Contact Centre you will use your exceptional customer service to independently solve problems while leading a small team ensuring all inbound inquiries are responded to promptly and effectively.
You will possess:
* organisational skills, particularly in the coordination of activities across inbound operations;
* communication skills with proven ability to build and maintain relationships; and
* computer skills with high proficiency in typing and utilising a CRM database.
All University positions delivering education and/or services to children must hold a valid Working With Children Check (WWCC). Please refer to the position description for WWCC requirements.
How to apply
Please apply by Sunday, 17 August 2025.
Applicants are required to submit a resume and a response to the key selection criteria.
https://wd3.myworkdaysite.com/recruiting/federation/Federation_Careers
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Education
* Industries
Telephone Call Centers
Referrals increase your chances of interviewing at Federation University Australia by 2x
Sign in to set job alerts for "Operations Coordinator" roles.
Engagement, Reporting and Coordination Specialist,
Ballarat Central, Victoria, Australia 3 days ago
Faculty Operations Manager (Faculty of Health Sciences)
Administrative Services Officer - Mental Health
We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr