Join to apply for the Software Engineer - L3 Support role at CanonicalCanonical is a leading provider of open source software and operating systems to the global enterprise and technology markets.
Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT.
Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors.
The company is a pioneer of global distributed collaboration, with ****+ colleagues in 75+ countries and very few office-based roles.
Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
The company is founder-led, profitable, and growing.This role deals with critical issues in the open source stack that require upstream bug fixes.
Our engineers are able to work productively at any level of the stack including the kernel and in a wide range of languages, to understand and address the software issues at hand.
Our group is critical to the success of our customers, partners and Ubuntu itself.You will help with troubleshooting and driving issues to resolution with workarounds, guidance, and bug fixes to be released upstream and in Ubuntu.Location: This is a remote role, we have teams in all time zones.
Responsibilities
Resolve complex customer problems related to Ubuntu, Kernel, Ceph, OpenStack, or Kubernetes and other open source software
Maintain a close working relationship with Canonical's Field, Support and product engineering teams
Participate in upstream communities
Develop bug fixes, backport patches, and work with upstream for inclusion
Review code produced by other engineers
Demonstrate good judgment in technical methods and techniques
Prioritize work and manage your time effectively against those priorities
Participate in team discussions to improve processes, tools, and documentation
Maintain clear, technical and concise communications
Work from home and travel internationally up to 10% of work time for team meetings, events and conferences
What we are looking for in you
An exceptional academic track record
Background in Computer Science, STEM or similar
Experience with Linux and open source software
Experience with at least one of Python, Go, C or C++ on Linux
A drive to learn unfamiliar technology and deep-dive difficult issues
Willingness to travel up to 4 times a year for internal events
Nice-to-have skills
You love technology and working with brilliant people
You are curious, flexible, articulate, and accountable
You value soft skills and are passionate, enterprising, thoughtful, and self-motivated
You have interest in, or willingness to learn about any of the following: Ubuntu Linux - kernel or userspace, Kubernetes, OpenStack, Ceph, QEMU/KVM, LXC/LXD, PostgreSQL, Mongo, Debian packaging, distributed systems
What we offer colleagues
Distributed work environment with twice-yearly team sprints in person
Personal learning and development budget of USD 2,000 per year
Annual compensation review
Recognition rewards
Annual holiday leave
Maternity and paternity leave
Employee Assistance Programme & Wellness Platform
Opportunity to travel to new locations to meet colleagues
Priority Pass and travel upgrades for long-haul company events
About Canonical
Canonical is a pioneering tech firm at the forefront of the global move to open source.
As the company that publishes Ubuntu, one of the most important open-source projects and the platform for AI, IoT, and the cloud, we are changing the world of software.
We recruit on a global basis and set a very high standard for people joining the company.
We expect excellence; in order to succeed, we need to be the best at what we do.
Most colleagues at Canonical have worked from home since our inception in ****.
Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game.
Canonical is an equal opportunity employer.
We are proud to foster a workplace free from discrimination.
Diversity of experience, perspectives, and background create a better work environment and better products.
Whatever your identity, we will give your application fair consideration.
Details
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Engineering and Information Technology
Industries: Software Development
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