Job Title:
Ten Tops Team Associate
We are seeking a highly skilled Ten Tops Team Associate to join our organization. This role is responsible for providing support across various business areas, including cash handling, customer service, and inventory management.
Key Responsibilities:
* Ensure adherence to all standard operating procedures and policies.
* Oversee cash handling procedures to ensure accuracy and efficiency.
* Handle all communications applicable to their assigned area with professionalism and discretion.
* Assist in merchandising initiatives to enhance sales and customer engagement.
* Maintain the cleanliness and organization of assigned areas to ensure a positive customer experience.
* Deliver exceptional customer service through personal contact with customers, addressing their queries and resolving issues promptly.
* Coordinate deliveries and manage invoicing/paperwork efficiently.
* Verify stock levels and perform checks off stock to invoice accurately.
* Restock shelves and displays to maintain an attractive store environment.
* Perform regular store maintenance tasks, including taking out garbage, cleaning, and maintaining the stockroom.
Essential Job Requirements:
* Ability to stand for extended periods throughout the shift.
* Frequency of operating the cash register.
* Regular movement of merchandise weighing up to 10kg and up to a height of 1.5-3m.
* Frequent use of ladders to retrieve and store stock.
* Regular utilization of stock trolleys and pallet jacks for moving stock.
* Positioning oneself to kneel, bend, and stoop, including in the stockroom and on the sales floor.
* Effective communication and exchange of information with customers and staff via telephone and face-to-face interactions in the store.