Our Business
Working at TasWater isn't just a job; it's an opportunity to deliver social, environmental, and economic benefits for Tasmania today, and tomorrow.
Our talented workforce of over 920 employees keeps Tasmania thriving by providing exceptional water and sewerage services to over 460,000 customers every day.
We have a bold and ambitious future, inspired by our vision to unlock water's full potential, and centred on our customers and communities, our people and partners, the environment, and our collective water future.
Over the coming 5 years we're investing $1.2 billion to ensure a safe and secure water future for a growing Tasmania, and will we make great steps towards our aspirations of net zero carbon emissions and towards zero waste. Visit our website or YouTube channel to learn more.
The Role
As a Commercial Services Officer, you will play a key role in delivering exceptional customer service while supporting the effective management of trade waste and tankered waste services. This role is responsible for understanding, interpreting and consistently applying the trade waste and tankered waste management framework, ensuring compliance while providing clear, practical guidance to customers and stakeholders.
Working closely with internal teams, customers and industry partners, you will build positive relationships, respond to enquiries, and help deliver commercially focused solutions that balance customer needs with operational and regulatory requirements.
* Undertake site inspections of trade waste customers to understand customer business processes including future plans where relevant, the trade waste characteristics and associated risks to mitigate impacts on the sewer network, including the need for suitable pre-treatment
* Maintain a strong knowledge of the water industry and regulatory framework relating to Trade Waste Operations
* Build and maintain positive relationships with customers, contractors and internal stakeholders to support effective service delivery and issue resolution.
* Identify premises that generate trade waste
For a full copy of the position description, please click HERE
What we're looking for
We are looking for a customer-focused and detail-oriented professional who can confidently manage enquiries and apply policies and processes in a consistent and practical way. You will have strong communication and relationship-building skills, with the ability to work collaboratively across teams and with external stakeholders. A proactive approach, sound problem-solving abilities, and the capacity to interpret and explain technical or regulatory information clearly will help you succeed in this role. Experience in commercial, customer service, compliance or operational environments will be highly regarded.
* Formal tertiary qualifications in relevant technical discipline or equivalent demonstrated experience
* Thorough understanding of trade waste, tankered waste and sewage collection and treatment systems
* High level proficiency in MS Office software (e.g. Word, Excel, Power Point)
* High attention to detail and strong organisational skills, with the ability to manage competing priorities and maintain accurate records.
Why TasWater
Across our multi-disciplinary organisation, we are serious about enhancing the skills and careers of our team members. When you join TasWater, you join a company that offers career development pathways, training courses, and access to subject matter experts.
We are continuing to build an inclusive workplace and workforce that truly represents the Tasmanian community that we serve. We value diversity in all its many forms and welcome a range of perspectives and identities to enrich the way we work and what we do.
We take pride in being acknowledged as an employer of choice for women by WORK180. Visit the Work180 website to view our benefits and policies, such as 18 weeks of paid parental leave for all parents regardless of tenure and with full superannuation contributions. We're continuing to work on future benefits through a dedicated Employee Experience team.
The Details
This role can be based in Launceston and attracts a salary of $96,694 - $102,066 (inclusive of superannuation), negotiable dependent on experience.
Ready to apply? Simply include a CV/resume and a 1-2 page cover letter telling us how your experience matches "What we are looking for" and how you connect to our TasWater values and vision.
If you want to learn more about this role please contact Brendon Lehner – Commercial Services Manager via email at brendon.lehner@taswater.com.au or call 0437435775
If you require assistance in applying, please contact Ash Reid – Talent Acquisition Partner via email at ashley.reid@taswater.com.au or call 0455 518 051
Our applications will be closing on Tuesday 19th May at 10:00AM
Please note: To be considered for this opportunity, applicants must have the right to work in Australia. As part of our recruitment process, you may be asked to participate in pre-employment checks relevant to the role. These may include a National Police Check or AusCheck, with any offer of employment subject to satisfactory outcomes.
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