Do you want to help radically change the way the world treats disease and injury?At Inventia, we are a multidisciplinary team, deeply inspired by our mission to democratize and enable better 3D biology. Our revolutionary technology, RASTRUM, enables pioneers in drug discovery and medicine to drive innovation in the treatment of disease.Are you motivated by solving complex problems in a dynamic work environment? Does the opportunity to interact first-hand with scientists working on cutting-edge research excite you? Then come and join our team!The current global team sits at 50 employees across our US, Australian and European offices. We highly value our culture, the diversity of the team and the passion we have for supporting our product and the impact it will have.Job SummaryThe Field Service Engineer will work with our customer base and internal team to ensure the proper functioning of RASTRUM.Key ResponsibilitiesCoordinate daily technical support with members of the Support, Commercial and Engineering teamsFollow simple software-driven diagnostic workflows to diagnose and remediate technical issuesPerform hands-on technical interventions on instruments at customer sites in Australia and in our laboratory space in Sydney, Australia. With the potential of travel to sites in Asia, if and when requiredSupport the Manufacturing team in Sydney with the procurement, assembly and supply of tools and components to support field staff in our US and UK hubsEngage and train third party engineering service providers and provide coordination for site visitsDrive continuous process improvement within the customer support frameworkProvide detailed technical feedback to the Product Team to assist in guiding new feature development streamsQualificationsBachelor’s degree or higher in a related discipline (e.g., engineering, bioengineering, biotechnology, cell and molecular biology, etc.)Experience working in a cell culture laboratory is a plus, but not requiredAbility to communicate and hold technical discussions with clients in a professional, friendly and effective mannerAnalytical thinker with excellent problem solving skills, strong technical troubleshooting aptitude and willingness to perform hands-on workAbility to adapt to changing priorities and deadlinesExcellent planning, organization and time management skills including the ability to support and prioritize multiple projectsAdditional InformationThis role offers opportunities for travel within Australia.A strong market based salary is on offer, within a supportive but empowered, fully agile environment, which we have worked hard to create. Come and do work that really matters within a team who cares as much about one another as the mission.www.inventia.lifeRASTRUMSeniority levelSeniority levelAssociateEmployment typeEmployment typeFull-timeJob functionJob functionEngineering and Customer ServiceReferrals increase your chances of interviewing at Inventia Life Science by 2xGet notified about new Field Services Engineer jobs in Sydney, New South Wales, Australia.St Leonards, New South Wales, Australia 8 hours agoSydney, New South Wales, Australia 1 day agoMoorebank, New South Wales, Australia 2 weeks agoRydalmere, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 12 hours agoSydney, New South Wales, Australia 2 days agoMoorebank, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 days agoLane Cove West, New South Wales, Australia 2 days agoMacquarie Park, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 1 day agoField Service Technician (Lifting & Heavy Rigging)Rooty Hill, New South Wales, Australia 1 month agoNorthmead, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 3 weeks agoChatswood, New South Wales, Australia 2 weeks agoField Service/Installation Engineer - Brisbane, QLDSydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 3 weeks agoSales Engineer, Order Processing (Service)Sydney, New South Wales, Australia 1 month agoWetherill Park, New South Wales, Australia 1 hour agoMacquarie Park, New South Wales, Australia 3 weeks agoMaintenance Field Service RepresentativeSydney, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 1 day agoHarris Park, New South Wales, Australia 3 weeks agoWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr