The business landscape has become increasingly complex, with companies struggling to manage their procurement processes effectively. In this environment, a key challenge is the lack of simplicity in buying software, services, or tools at work.
Enterprises spend a significant amount globally on these purchases, and vendors play a crucial role in helping them run their businesses. To address this issue, our platform provides a purpose-built procurement solution that offers a consumer-grade user experience.
In just four years, we have created a new category and developed the leading solution in this space, serving some of the world's leading companies, including OpenAI, Snowflake, Anthropic, Coinbase, and Prudential. Our team comprises individuals from top-notch companies like Airbnb, Meta, Stripe, Salesforce, Apple, and Google.
We're focused on developing cutting-edge technology, expanding into new markets, and driving value for our customers. As a Senior Solutions Consultant, you'll lead onboarding for new customers, drive implementation of our product, and influence our product roadmap.
Your Role
* Lead onboarding for new customers, emphasizing requirement understanding and creative configuration of the product to solve their problems
* Responsible for end-to-end implementation for new customers, building out customer processes from scratch
* Lead training and Q&A sessions with customers and key stakeholders to empower them to utilize the product without additional ongoing help
* Proactive project management across multiple customers, managing requirements and tasks across onboardings
* Closely collaborate with the product and engineering teams to determine which customer requests to support and set expectations with customers
* Maintain high customer satisfaction by successfully onboarding them as quickly as possible
* Continuously improve post-sales processes to accelerate time to value for our customers
Requirements and Qualifications
* Four years of experience working as a functional advisor implementing or administering finance procurement tools
* Prior experience with the implementation or administration of a procurement tool / ERP (Tech1, Dynamix AX, Oracle, Netsuite, or SAP S4)
* Exceptional communication and documentation skills
* Extreme attention to detail and proactive approach
* Strong data management skills, particularly handling large sets of sensitive customer data in MS Excel
* Able to push back while maintaining customer satisfaction
* Comfortable with software configuration (not necessarily technical skills, which would be a plus)
Benefits and Perks
We provide our employees with everything they need to excel in their roles.
* Start-up equity
* Team-building events
* Flexible PTO
* Apple equipment and home office budget
We're committed to creating an inclusive workspace where everyone feels welcome and valued. We encourage all candidates to apply, regardless of their background or experience.