Ecommerce Customer Service Role
At PUMA, we're seeking a skilled customer service professional to join our E-Commerce team. The ideal candidate will possess excellent communication skills, be able to multitask effectively, and have experience in resolving customer complaints in a fast-paced environment.
Key Responsibilities:
* Customer Service Representative: Provide exceptional support to customers via email and phone, ensuring timely and accurate resolutions to their queries.
* Order Management: Guide customers through the order process, addressing any product-related questions or concerns.
* Team Support: Assist colleagues during peak periods, covering breaks and helping with escalated situations.
* Quality Improvement: Identify areas for improvement and suggest enhancements to our e-commerce experience.
We value diversity and inclusion at PUMA and are committed to providing an equal opportunity workplace for all applicants, regardless of background, identity, or experience.
Requirements:
* Proven Customer Service Skills: Ideally in eCommerce or retail.
* Excellent Communication: Calm, confident, and effective verbal and written communication skills.
* Problem-Solving: Strong multi-tasking and problem-solving abilities.
* Flexibility: Available from now through end of January, with flexible hours (expect extra shifts during peak).
Benefits:
* Casual Employment: 100% office-based role with flexible working hours.
* Collaborative Team Environment: Work with our Retail and Warehouse teams.
* Opportunity to Gain Experience: Hands-on experience in e-commerce customer service with a world-class sports brand.
About Us:
PUMA is a global sports brand that values speed, performance, and innovation. We're not just a company - we're a community that shares a passion for sport and fashion.