Description Business Analyst – IT - Pets Drive real outcomes in a pivotal role Full time, permanent opportunity based in Perth Collaborate daily with your team – we work five days in the office Who are we? InvoCare is a leading provider of funeral services in Australia, New Zealand and Singapore. We operate private memorial parks and crematoria and are also a leading provider of pet cremation services. We’re dedicated to delivering exceptional customer experiences during some of life's most challenging moments and our commitment to compassion, excellence, and innovation sets us apart. About the Role: As a key member of the IT team, the Business Analyst will be responsible for analysing business processes, identifying areas for improvement, and developing solutions to enhance operational efficiency, particularly in refining ERP processes. This role involves creating comprehensive documentation, liaising between various departments and stakeholders to ensure that business needs are met effectively, and reengineering processes. Key Responsibilities: Collaborate with key stakeholders to gather requirements and understand business needs. Collect, analyse, and interpret business data, including KPIs and financial reports, using data analytics tools. Document and refine ERP processes and assist with ERP configuration to ensure alignment with business objectives. Assist with developing / documenting training guides for users. Develop and maintain clear and well-structured business requirements and documentation. What We're Looking For: Essential Proven experience as a Business Analyst or in a similar role. Certification in Business Analysis (e.g., CBAP, PMI-PBA) is a plus Excellent communication and interpersonal skills. Knowledge of business process modelling and improvement techniques. Excellent analytical and problem-solving skills Ability to work independently and as part of a team. Desirable Prior experience with ERP systems, configurations, and CRM systems is highly preferred. NetSuite, SugarCRM is a plus. Proficiency in data analysis tools and software (e.g., Excel, SQL, PowerBi). Why join us? Working with InvoCare is truly a unique and rewarding opportunity, you will: Work with incredibly committed and caring people in a purpose driven organisation. Experience the privilege of honouring life and serving families in everything we do. Have a keen sense of pride in the work you do each day. Access career progression - over 20% of our roles are appointed from within. Demonstrate your potential as you achieve your goals and targets and grow with us. Access birthday, paid parental leave and other benefits i.e. Access to Thrive, an employee benefit designed to provide you with shopping discounts at hundreds of retailers. If you’re ready to take the next step in your career, with a role that truly makes a difference apply now! A t InvoCare we are committed to building a respectful, diverse, and inclusive workplace that reflects the communities we serve. We encourage applications from people of all ages, nationalities, abilities, and cultures.