About the role
The Adult and Older Adult Mental Health and Wellbeing services are a key recommendation from Victoria's Royal Commission into the mental health service system's transformation.
These services will act as the front door to the mental health system, providing a continuum of care and support through an integrated framework approach.
We seek professional and self-motivated administrative staff for two positions: one full-time permanent opportunity and one part-time fixed term position (22.8 hours per week until June 2026).
This role is essential in supporting the delivery of front-line care provided by a multi-disciplinary team.
* Reception duties include answering phones, booking appointments, dictaphone transcription of medical reports and preparation of new client files.
* Provide exceptional customer service to meet and greet people, families, friends and visitors.
* Ensure all enquiries are dealt with in a confidential and sensitive manner.
* Maintain administrative functions including IT services, stationery supplies, equipment management and maintenance, facilities management and accounting systems.
You'll bring:
* Tertiary qualifications in Business Administration or equivalent experience in administration.
* Broad experience in data entry, customer service and administrative support in Not For Profit settings.
* Strong organisational skills, effective planning, time management and attention to detail.
* Highly effective communication and interpersonal skills.
* Microsoft Office Suite proficiency.
Key responsibilities:
* Perform reception duties including phone calls and appointment bookings.
* Provide customer service to clients and their families.
* Maintain administrative tasks including filing and record-keeping.
* Support the Service Manager with office systems, correspondence and accounts.
Benefits:
* Salary packaging up to $15,900.
* Fitness Passport - access to corporate health and fitness program.
* Learning, development and career opportunities.
About you:
* We welcome applications from candidates with a strong work ethic and excellent communication skills.
* If you're passionate about delivering high-quality administrative support, we'd love to hear from you.
Working with us:
* We offer a supportive and inclusive work environment.
* Ongoing training and development opportunities.