Senior Technical Specialist
We are seeking a highly skilled and experienced technical specialist to manage daily support and planned initiatives for our clients.
* This role involves taking ownership of escalated support issues and service queues, delivering BAU support and leading small to medium implementation projects including email migrations, cloud app rollouts, firewall configuration.
* The ideal candidate will have extensive experience with Microsoft 365, Azure, and modern security controls.
Requirements:
* 4+ years' experience within a managed service provider or outsourced IT environment.
* Advanced skills in Microsoft 365 including Exchange Online, SharePoint, Teams, Intune, Conditional Access.
* Solid experience with Windows Server administration and Active Directory.
* Networking knowledge covering VPN, VLAN, routers, switches, and firewall troubleshooting.
* Strong client-facing skills with the ability to communicate clearly to non-technical audiences.
* Excellent documentation practices and time management.
* Sound understanding of security best practices including MFA, Microsoft Defender, patching, and compliance.