This role offers the opportunity to work in diverse locations across Asia Pacific and EMEA regions.
Key Responsibilities:
* Provide technical assistance and support to clients ensuring seamless IT operations and infrastructure management.
* Manage user accounts and permissions through Active Directory ensuring compliance with company policies.
* Diagnose and troubleshoot hardware and software issues escalating to advanced support teams when necessary.
* Assist with the installation configuration and updating of Windows operating systems and software applications.
* Maintain documentation of IT support processes and solutions for future reference and training purposes.
Requirements:
* Proficiency in Active Directory for managing and maintaining secure and efficient user access controls and policies.
* Strong desktop support skills to troubleshoot and resolve end-user issues related to hardware and software.
* In-depth knowledge of troubleshooting methodologies for diagnosing complex technical problems effectively.
* Extensive experience with Windows OS to configure manage and support desktop environments.
* Excellent technical support abilities to assist users with IT issues and enquiries promptly and efficiently.
Working Locations: Rockhampton Gladstone Gracemere Yeppoon Logan Brisbane Ipswich